Accommodation Productivity Manager

We’re looking for a passionate leader to join us at our Bognor Regis Resort as a Productivity Manager as part of our Accommodation & Guest Services department. As a Productivity Manager, you will be involved in the whole accommodation planning journey ranging from analysing guest volumes and ensuring we have the right people in the right place at the right time to manage volumes and give our guests an amazing experience, overseeing the guest unit allocation process in its entirety.

You will also lead stock management for the department including expenditure and support in the effective delivery and measurement of the Clean & Fault Free program (CAFF). You will lead the team responsible for our linen warehouse, resort post process, carpet cleaning and those who work the accommodation late shift. You will also liaise very closely with the wider Guest Services & Accommodation Team to manage any issues proactively that arise to ensure we can try and improve the experience for the guest.

Ensure delivery of Right People Right Place Right Time project, cover sickness and absence reporting, deliver department rosters based on yield forecast at least 3 weeks in advance, work to achieve our occupancy KPIs and ensure ‘off sale’ units are minimised in line with commercial goals and be responsible for delivery of all unit allocations.

You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team’s fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career.

This leadership position also carries out Duty Resort Management shifts for the resort on a rota basis supporting problem resolution for escalated incidents across all departments. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

We are looking for an individual with prior experience in a similar role where you are providing operation data and insight to inform business decisions. You should have excellent Excel and data skills, experience in stock and inventory management and in managing rotas based on demand forecasts. You should be passionate about leading and developing a team and supporting people through regular 121's and coaching, along with excellent communication skills and the ability to adapt communication styles for the right situation.

Working at Butlin's means being able to manage multiple priorities and adapt quickly to changing requirements and have the ability to effectively lead, coach and motivate a team, even in times of high demand. Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!