At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a leading company with a supportive and award-winning recruitment team.
- Benefits: Enjoy a £1,000 joining bonus, hybrid working, and extensive perks.
- Other info: Dynamic training environment with excellent career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 24000 - 30000 £ per year.
Looking for a permanent Customer Service role in Newtonards? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Joining Bonus: £1,000 (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
Working Options: HYBRID working options - save on commuting costs with only 2 days in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based).
Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00).
Perks at Work:
- Savings Discounts
- Free Online Classes
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to succeed in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’re looking for a detail-orientated person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Support the bank’s way of working to help as many customers as possible. Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolve complaints and errors quickly and ensure that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. A background of working within a regulatory environment is preferred. Good technology skills with the ability to use Microsoft Office are essential.
Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.
Disclaimer: Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive.
Full-time Contact Centre Customer Service Agent employer: jobvibe
At Teleperformance, we pride ourselves on being an exceptional employer in Newtonards, offering a vibrant work culture that prioritises employee well-being and growth. With hybrid working options, comprehensive training, and a generous benefits package including a £1,000 joining bonus, mental health support, and a cycle to work scheme, we empower our Customer Service Agents to thrive both personally and professionally while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Full-time Contact Centre Customer Service Agent
✨Tip Number 1
Get familiar with the company! Research their values, mission, and recent news. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or educate customers. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! Completing the online assessment is key, and it shows us that you’re serious about joining our awesome team. Plus, who doesn’t love a £1,000 joining bonus?
We think you need these skills to ace Full-time Contact Centre Customer Service Agent
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use examples that demonstrate how you've helped customers in the past, as this is key for us!
Follow Instructions:Pay close attention to the application instructions. Completing our online assessment is a must, and it helps us understand your skills better. So, make sure you follow all the steps!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people in our award-winning Recruitment team!
How to prepare for a job interview at jobvibe
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they support their clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to handle challenging situations.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can engage with customers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
