At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join an award-winning team in a dynamic customer service environment.
- Benefits: Enjoy a £1,000 joining bonus, hybrid working, and extensive perks.
- Other info: Great career progression opportunities and supportive training provided.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 24000 - 30000 £ per year.
Looking for a permanent Customer Service role in Newtonards? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Joining Bonus: £1,000 (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
Working Options: HYBRID working options - save on commuting costs with only 2 days in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based).
Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00).
Perks at Work: Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice / Cycle to Work Scheme / Eyecare support voucher / Holiday Purchase Scheme / Length of Service Awards / Workplace Pension / Refer-A-Friend earns up to £1,200 for you.
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to succeed in your role through company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’re looking for a detail-orientated person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Support the bank’s way of working to help as many customers as possible. Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolve complaints and errors quickly and ensure that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. A background of working within a regulatory environment is preferred. Good technology skills with the ability to use Microsoft Office are essential.
Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.
Disclaimer: Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive.
Customer Services Contact Centre Advisor - Full Time employer: jobvibe
At Teleperformance, we pride ourselves on being an exceptional employer in Newtonards, offering a vibrant work culture that prioritises employee well-being and growth. With hybrid working options, comprehensive training, and a generous benefits package including a £1,000 joining bonus, mental health support, and a cycle to work scheme, we empower our Customer Service Advisors to thrive both personally and professionally while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Contact Centre Advisor - Full Time
✨Tip Number 1
Get familiar with the company! Before your interview, do a bit of research on Teleperformance and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience in customer service and any relevant tech skills. Be ready to share specific examples of how you've resolved customer issues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be able to complete the online assessment right there, which is a crucial step in the process.
We think you need these skills to ace Customer Services Contact Centre Advisor - Full Time
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Answers:Make sure to read the job description carefully and tailor your responses to highlight how your skills and experiences align with what we’re looking for. This shows us you’re genuinely interested in the role!
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer service, share specific examples from your past experiences that demonstrate your ability to handle customer needs effectively.
Apply Through Our Website:For a smooth application process, make sure to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us connect with you faster!
How to prepare for a job interview at jobvibe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Contact Centre Advisor role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities outlined. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you handle difficult customers or resolve complaints. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to provide excellent service. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Tech Skills
Since the role requires good technology skills, be ready to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention any tools you've used in previous roles that could be beneficial in this position. This shows that you're prepared and capable of handling the technical aspects of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, hybrid working options, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and expectations.
