Citizens Advice is seeking a Service Desk Analyst based in our Birmingham office, with onsite work required for at least two days a week. The role focuses on acting as the first point of contact for users, delivering triage, troubleshooting, and timely resolutions to minimise business disruption.
You will log incidents, escalate when needed, and contribute to knowledge management to improve service quality.
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Hybrid IT Service Desk Analyst — Birmingham employer: Jobtrain
At Manchester Enterprise Academy, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and dynamic work environment. Our commitment to professional development is evident through high-quality CPD opportunities, generous pension contributions, and flexible working options, all aimed at helping our staff reach their full potential. With modern facilities and a vibrant school culture, we empower our educators to inspire and motivate students while enjoying a fulfilling career in the heart of South Manchester.
