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For Companies At a Glance
- Tasks: Lead and optimise franchise retail operations across iconic UK venues.
- Company: Levy creates legendary food experiences at top venues like Wimbledon and Twickenham.
- Benefits: Enjoy competitive salary, 27 days holiday, healthcare perks, and exclusive discounts.
- Why this job: Join a passionate team transforming guest experiences while promoting sustainability and inclusion.
- Qualifications: Proven leadership in multi-site franchise operations with strong commercial acumen required.
- Other info: Be part of a major venue partnership that elevates the food & beverage experience.
The predicted salary is between 43200 - 72000 £ per year.
Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership. We’re on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues.
As part of our exciting new long-term partnership, we’re hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.
What You’ll Do
- Own full P&L responsibility for all branded retail units across NEC venues.
- Drive profitability through labour, margin, stock & waste management, and pricing.
- Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
- Lead, inspire, and grow a high-performing, multi-brand management team.
- Champion outstanding guest experiences aligned with each franchise’s identity and Levy’s core values.
- Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.
What We’re Looking For
- Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
- Strong commercial acumen, skilled in driving profitability and managing budgets.
- Experience managing franchise relationships, brand compliance, and audits.
- A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
- Confident communicator, comfortable influencing senior leaders and partners.
- Data-driven decision-maker with strong operational and compliance knowledge.
What you’ll get in return:
- Competitive salary with bonus & company benefits.
- 27 days holiday + bank holidays.
- Company pension scheme.
- Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
- Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
- Holiday purchase scheme.
- On-going training & development through our career pathway programmes.
- Professional subscriptions paid.
- Financial wellbeing programme and preferred rates on salary finance products.
- Employee Assistance Programme.
- Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby's first birthday.
Why Levy?
- Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues.
- Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.
- Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond.
Head of Retail Franchise Operations (Hiring Immediately) employer: Jobtraffic
Contact Detail:
Jobtraffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Franchise Operations (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Levy's brand values and mission. Understanding their commitment to sustainability, diversity, and inclusion will help you align your leadership style with their culture, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the food and hospitality industry, especially those who have experience with franchise operations. Building connections can provide valuable insights and potentially lead to referrals for the Head of Retail Franchise Operations role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven profitability and managed P&L in previous roles. Being able to articulate your successes in these areas will demonstrate your commercial acumen and operational leadership skills.
✨Tip Number 4
Research the key franchise partners associated with Levy and understand their brand identities. This knowledge will allow you to speak confidently about how you can enhance brand compliance and guest experiences during your interview.
We think you need these skills to ace Head of Retail Franchise Operations (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly in multi-site franchise retail or QSR. Emphasise your P&L accountability and any achievements that demonstrate your ability to drive profitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the food and beverage industry and your understanding of Levy's mission. Mention specific experiences that align with the role, such as managing franchise relationships or leading high-performing teams.
Highlight Key Skills: In your application, clearly outline your commercial acumen, data-driven decision-making abilities, and experience with brand compliance. Use examples to illustrate how you've successfully managed budgets and improved operational efficiency.
Showcase Leadership Qualities: Demonstrate your leadership style and how you inspire teams. Include examples of how you've built engaged, high-performing teams and fostered a positive culture within previous roles.
How to prepare for a job interview at Jobtraffic
✨Showcase Your P&L Expertise
Be prepared to discuss your experience with profit and loss management. Highlight specific examples where you've successfully driven profitability through effective labour, margin, and stock management.
✨Demonstrate Leadership Skills
As a natural leader, you should be ready to share how you've built and inspired high-performing teams in the past. Discuss your approach to team engagement and how you align team goals with brand values.
✨Understand Franchise Relationships
Familiarise yourself with the dynamics of managing franchise relationships. Be ready to talk about your experience with brand compliance, audits, and how you've maintained strong partnerships in previous roles.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. You may need to influence senior leaders and partners, so prepare to discuss how you've effectively communicated in high-stakes situations before.
