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- Tasks: Manage domestic and commercial claims with full autonomy and support from a collaborative team.
- Company: Join an award-winning Subsidence Services Division focused on delivering great outcomes.
- Benefits: Enjoy flexible remote work, qualification support, and a range of health and wellness perks.
- Why this job: This role offers independence, professional growth, and the chance to make a real impact.
- Qualifications: Previous subsidence claims experience and strong communication skills are essential.
- Other info: Comprehensive training and ongoing professional development opportunities available.
The predicted salary is between 22400 - 31200 £ per year.
An exciting opportunity is available to join an award-winning Subsidence Services Division as a Subsidence Adjusting Executive. Manage domestic and commercial claims from start to finish with full autonomy, supported by a collaborative team and advanced tools. Enjoy a flexible hybrid working model, combining home and occasional office work. If you're passionate about delivering great outcomes independently, this role is for you.
Your Responsibilities Will Include:
- Managing a portfolio of subsidence claims up to an agreed value
- Acting as the primary point of contact for both customers and clients
- Making technical decisions on your cases once training and licensing are complete
- Producing tailored reports and maintaining accurate action plans for each claim
- Ensuring reserve accuracy and driving claims to a timely resolution
- Liaising with suppliers to monitor progress and service quality
- Communicating updates with all stakeholders throughout the claims process
About You – Knowledge and Experience:
- Subsidence Claims Experience: Previous experience managing subsidence-related insurance claims is essential
- Strong Communication Skills: Confident communicator and negotiator, able to explain complex matters clearly and with empathy
- Highly Organised: Capable of prioritising and managing a busy caseload efficiently
- Adaptable: Comfortable working in a fast-paced environment and responding to change
- Customer-Oriented: Proactive, empathetic, and focused on delivering a positive customer journey
- Professional Mindset: Positive, resilient, and open to new technology and process improvement
Skills That Will Be Developed in the Role:
- Comprehensive role-specific training tailored to best practices and system use
- Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
- Ongoing professional development through access to leading industry resources
What You’ll Get:
- Qualification Support: Funding for CII/CILA certifications
- Pension Scheme: SIPP with up to 6% match
- Life Assurance: Up to 10x salary cover
- Partner Life Assurance: Optional £25k–£250k cover
- Private Medical Insurance: Individual cover, upgradeable to family
- Health Cash Plan: Everyday healthcare reimbursement
- Dental Insurance: Optional individual or family cover
- Employee Assistance Programme: 24/7 confidential support services
- Bike to Work Scheme: Loaned bike and accessories
- Eye Test Vouchers: Paid tests plus glasses discount
- Income Protection: 60% salary up to 5 years
- Gym Discounts: Save at 3,700+ gyms
- Travel Insurance: Annual, including winter sports
- Critical Illness Insurance: £25k–£500k, tax-free payout
- Additional Leave Purchase: Buy up to one extra week
- Electric Car Lease: All-inclusive, tax-saving vehicle lease
- Cashback Card: Up to 15% on spending
Contact Detail:
Jobtraffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor / Home Based
✨Tip Number 1
Familiarise yourself with subsidence claims and the specific challenges they present. Understanding the nuances of these claims will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in explaining complex issues clearly and empathetically. Role-playing scenarios with a friend or family member can help you articulate your thoughts better during interviews.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed a busy caseload in the past. Be ready to discuss specific tools or methods you used to stay organised and efficient.
✨Tip Number 4
Research the company culture and values of StudySmarter. Being able to align your personal values with those of the company can make a strong impression during your interview.
We think you need these skills to ace Claims Advisor / Home Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing subsidence claims. Use specific examples to demonstrate your strong communication skills and ability to handle a busy caseload.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering great outcomes independently. Mention your adaptability and customer-oriented mindset, and explain why you are excited about this opportunity.
Highlight Relevant Skills: In your application, emphasise your technical decision-making abilities and organisational skills. Provide examples of how you've successfully managed claims or similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your professionalism and attention to detail, which is crucial for a role like this.
How to prepare for a job interview at Jobtraffic
✨Showcase Your Subsidence Knowledge
Make sure to highlight your previous experience with subsidence claims during the interview. Be prepared to discuss specific cases you've managed and the outcomes you achieved, as this will demonstrate your expertise and understanding of the role.
✨Communicate Clearly and Confidently
As a Claims Advisor, strong communication skills are essential. Practice explaining complex concepts in simple terms, and be ready to showcase your negotiation skills. This will help you connect with both customers and clients effectively.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage a busy caseload. Share examples of how you prioritise tasks and maintain accurate action plans for each claim. This will show that you can handle the demands of the role efficiently.
✨Emphasise Your Customer-Oriented Approach
Highlight your commitment to delivering a positive customer journey. Share examples of how you've gone above and beyond for clients in the past, showcasing your empathy and proactive attitude towards problem-solving.
