At a Glance
- Tasks: Make high-volume outbound calls to retain members and reduce attrition.
- Company: Join Europe’s leading premium health and wellness group.
- Benefits: Free club membership, commission opportunities, and discounts on food and activities.
- Other info: Enjoy career advancement opportunities and get paid on demand with Wagestream.
- Why this job: Be part of a fun team that values your contribution and growth.
- Qualifications: Experience in outbound calling and customer service in a fast-paced environment.
The predicted salary is between 24750 - 30250 £ per year.
Would you like to join Europe’s leading premium health and wellness group?
Our team members are the ambassadors of our business and we are on the lookout for a passionate Membership Services Consultant to join our team!
Your role will be to work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company.
You’ll be working in a challenging yet fun outbound calling team, the main focus of this role is to retain members within the business and you will do this by proactively calling our members.
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.
Our perks:
- Free Club Membership for you and your family!
- Opportunity to earn commission*
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About you:
- Experience of outbound calling – high volume
- Involvement in a fast-paced work environment
- Ability to use own initiative and manage own workload
- Customer Service experience
- Strategic with a commercial edge to seek out and maximise potential to grow count and revenue
- Previous experience of working within the Health sector.
Membership Services Consultant - Hatfield employer: Jobtome
As a Senior Project Manager at our company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all set against the backdrop of a vibrant location that fosters creativity and teamwork. Join us to make a meaningful impact in the rail systems sector while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Consultant - Hatfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobtome. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobtome before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Services Consultant - Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobtome:Your cover letter is your chance to shine! Tell us why you want to work at Jobtome specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobtome!
How to prepare for a job interview at Jobtome
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
