At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with installations both remotely and onsite.
- Company: Join Elmdale IT Services, a dynamic provider of managed IT support and cloud services.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Gain valuable skills in networking, cloud services, and customer service.
- Why this job: Kickstart your IT career while making a real difference in schools and businesses.
- Qualifications: Experience in IT support and a passion for technology are essential.
The predicted salary is between 31500 - 38500 £ per year.
Elmdale IT Services Limited is looking for a friendly, practical engineer with a solid grounding in IT support who wants to develop within a managed service provider.
The role:
- Provide first and second line support remotely and onsite, resolve everyday issues, investigate complex faults and assist with installations and maintenance.
- Own tickets, keep clients informed and work with senior engineers when specialist help is needed.
- Assist with client installations, school projects and wireless networking work.
Key responsibilities:
- IT support and customer service: Support users by telephone, email, remote access and onsite visits.
- Log, prioritise and manage tickets in Autotask, working towards agreed response and resolution targets.
- Troubleshoot Windows devices, Microsoft 365, applications, printers and connectivity.
- Explain issues clearly, keep users updated and escalate with details of the fault, impact and troubleshooting completed.
- Check that solutions work and record accurate resolution notes.
- Microsoft 365 and devices: Support Outlook, Teams, SharePoint, OneDrive and other Microsoft 365 services.
- Complete authorised onboarding and offboarding, including accounts, licences, permissions and access removal.
- Help users with multifactor authentication, password resets and account access.
- Configure and deploy computers, including devices managed through Intune and Windows Autopilot.
- Support Windows Server and Active Directory where required.
- Install approved applications, updates and peripherals.
- Wi-Fi, networking and communications: Diagnose wired and wireless issues, including poor coverage, slow speeds and intermittent access.
- Troubleshoot basic TCP/IP, DNS, DHCP and VPN problems.
- Assist with installing, configuring and testing switches and access points.
- Support WiFiSurvey.uk projects through site visits, survey preparation, equipment checks, recording findings and post-installation testing.
- Develop survey skills using Ekahau and the Sidekick 2, and learn about Ruckus, Cambium, guest access and secure device onboarding.
- Support 3CX systems, handsets, headsets and softphones.
- Education IT: Support school staff with devices, Microsoft 365, classroom technology and connectivity.
- Assist with deployments, replacements and maintenance, including school holiday projects.
- Communicate clearly with staff and understand the impact of faults on lessons.
- Follow school safeguarding, visitor and information-handling procedures.
- Contribute to EduIT.uk projects that improve school IT.
- Security and documentation: Follow security procedures and verify identities before resetting passwords or changing access.
- Escalate suspicious emails, unusual account activity and potential security incidents promptly.
- Assist with endpoint protection, patching and backup alert checks.
- Maintain asset records, support notes and documentation in Autotask and IT Glue.
- Contribute troubleshooting guides and suggest improvements.
- Protect client confidentiality and follow onsite policies.
Essential skills and experience:
- Experience in IT helpdesk, desktop support or a similar role.
- Good knowledge of Windows and Microsoft 365.
- Experience troubleshooting hardware, software, printers and peripherals.
- Understanding of IP addressing, DNS, DHCP and Wi-Fi.
- Familiarity with accounts, permissions and Active Directory or Microsoft Entra ID.
- Logical troubleshooting, good organisation and confidence to ask for help.
- Clear communication, patience and a helpful approach to users of all technical abilities.
- Ability to balance priorities and maintain accurate records.
- Willingness and ability to travel to client sites.
- Interest in cloud services, wireless networking or education IT.
Desirable:
- MSP or school IT experience.
- Exposure to Intune, Autopilot, Entra ID or Windows Server.
- Business Wi-Fi and switching experience, including Ruckus, Cambium, Ekahau or site surveys.
- Familiarity with Autotask, IT Glue, endpoint security, Microsoft 365 backup or 3CX.
- Basic PowerShell skills.
- CompTIA A+, Network+, Microsoft certifications or equivalent practical experience.
- Specialist survey experience is welcome but not essential.
Development and success:
Build your skills across Microsoft 365, cloud management, cyber security, networking and telephony, taking on more responsibility as you progress. WiFiSurvey.uk offers experience in surveys, troubleshooting, design and installation; EduIT.uk offers opportunities in school support, device management and education projects. Success means approachable service, effective resolutions, clear updates, accurate records and sound judgement about when to escalate.
How to apply:
Send your CV to us and a short covering statement outlining your experience and the areas you would like to develop. We welcome applications from all backgrounds.
It Support Engineer - Level 1/2 employer: Jobtome
As a Senior Project Manager at our company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all set against the backdrop of a vibrant location that fosters creativity and teamwork. Join us to make a meaningful impact in the rail systems sector while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer - Level 1/2
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Jobtome values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Jobtome might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Jobtome!
✨Direct Apply to Jobtome
Let's not forget to apply directly through the Jobtome website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Engineer - Level 1/2
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Jobtome.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Jobtome. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Jobtome
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
