General Supervisor

We are currently on the hunt for a General Manager for the prestigious Aston Villa Football Club! Working in true partnership with our Client, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. To lead and inspire a team of HODS and their own teams to optimise sales, profitability and guest service, underpinned by a structured approach with appropriate focus on compliance with relevant company policies, standards and employment principles.

Reporting to the Venue Director and through close liaison with our client partners, you will be directly responsible for the key result areas below (amongst other general responsibilities).

• Planning: Collaboration – Frequent liaison with our client and your Venue Director to agree strategy and direction of travel, developing and monitoring tactical plans to deliver.
• Projects – strong focus on collaboration with Client, Levy stakeholders and contractors to plan and deliver various capex and innovation projects.
• Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiences.
• Innovation: Close and detailed liaison with our Client, premium area key partners and Levy Commercial Team to plan and deliver innovative solutions.
• Consistency: Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained according to our IPOE culture.
• Liaison with Compass procurement, 3rd party suppliers and contractors to underpin effective product quality, service delivery and cost-effective margins.
• Monitor and maintain the Health and Safety policy, process and culture across the venue.
• Brand: Operate and further develop consistently high brand standards within each area.
• Health & Safety: Lead the H&S culture and compliance across the venue.
• Structure: Work with the Venue Director to agree and sign off appropriate structures to flex resourcing between fixed and variable workers across all Departments and with appropriate factoring to address extended and weekend operating hours.
• Sourcing and deployment: Ensure that effective and robust recruitment plans and processes exist to source and deploy large volumes of casual workers per differing event requirements.
• Culture: Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.
• Review and Develop: Conduct regular performance reviews and talent management / succession planning activity, based on agreed and measurable KPI’s. Ensure consistent and objective salary and bonus arrangements are in place.
• HR compliance: Work closely with HR team and lead Line Managers to ensure complete and consistently effective adherence to all legal obligations.
• Financial & Business Development: Key analytics - frequent review of performance statistics to identify opportunities for growth/ remedial actions, with tactical plans in place to address.
• Commerciality - ensure competent levels of commercial understanding and awareness through Line Managers and their teams.
• Product development - Liaising with culinary and marketing specialist colleagues to implement continuous product development and drive increased spend per transaction.
• Confidently able to manage a mixed portfolio of outlets and business functions.
• Positive and passionate focus on food – a natural flare for hospitality.
• Experienced in leading the implementation of projects and change programmes.
• Comfortable working within brand guidelines to deliver results.
• Previous P&L accountability and evidence of commercial nous.
• Willing to work evenings and weekends as required.

* This role profile is a guide to the work you will initially be required to undertake, it may be changed from time to time to incorporate changing circumstances and business priorities. It does not form part of your contract of employment.

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do. We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.