At a Glance
- Tasks: Manage key client relationships and ensure effective delivery of MOD contracts.
- Company: Join a leading recruitment business with a focus on defence sector opportunities.
- Benefits: Competitive salary, enhanced holidays, private healthcare, and professional development.
- Other info: Dynamic role with opportunities for ongoing learning and career growth.
- Why this job: Make a real impact by building trust with military and civilian stakeholders.
- Qualifications: Experience in client relationship management and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking an experienced and proactive Client Relationship Manager (Defence) to manage and develop key client relationships across our clients Ministry of Defence (MOD) contracts. Acting as the primary point of contact for MOD stakeholders, you will play a vital role in maintaining client confidence, understanding customer requirements and ensuring the effective delivery of contractual commitments and services. This is a relationship-focused role, requiring an individual who can build trust, communicate confidently with senior stakeholders and coordinate internal teams to deliver high-quality outcomes. You will work closely with colleagues across engineering, project management, quality, commercial and operational functions to ensure client expectations are understood and met. While a technical or engineering background would be advantageous, we are particularly interested in individuals with excellent interpersonal skills, strong stakeholder management experience and a sound understanding of public sector and MOD procurement and contract delivery processes. The successful candidate will be professional, commercially aware and comfortable operating within a regulated, security-sensitive environment. They will also demonstrate the confidence and initiative to work independently while representing the business at client meetings and sites across Scotland and the UK.
Location: Glasgow, Edinburgh (or home based)
Travel: Client sites, Scotland and UK
Key Responsibilities
- Act as the primary point of contact for assigned MOD contracts and client stakeholders.
- Build and maintain effective working relationships with military personnel, civilian representatives, contractors and other key stakeholders.
- Engage regularly with clients to understand their requirements, priorities and expectations, identifying opportunities to improve service delivery.
- Manage client queries, concerns and escalations promptly and professionally, maintaining confidence and satisfaction.
- Coordinate internal teams to ensure client requirements are communicated clearly and addressed effectively.
- Monitor contractual deliverables, service expectations and potential risks to delivery.
- Support contract reviews, performance reporting and the ongoing management of client commitments.
- Provide regular updates to senior management on client feedback, emerging risks, performance and business opportunities.
- Develop an understanding of the company's engineering and technical activities, translating complex information into clear, accessible communications where required.
- Identify opportunities for continuous improvement, strengthen existing client relationships and support business development activities.
- Represent the organisation professionally at client meetings, site visits and stakeholder engagements.
- Promote high standards of professionalism, confidentiality, information security and compliance.
Skills and Experience
- Proven experience in client relationship management, account management or stakeholder engagement.
- Experience working with the MOD, DIO, defence contractors or wider public sector organisations.
- Knowledge of MOD procurement, contract delivery and defence-sector procedures.
- Strong communication and relationship-building skills, with the ability to engage confidently with senior stakeholders.
- Experience managing client issues, resolving escalations and coordinating cross-functional teams.
- Strong organisational, problem-solving and decision-making skills.
- Ability to understand and communicate technical information clearly.
- Experience working in a regulated, compliance-focused or security-sensitive environment.
- Competent in Microsoft Office, including Outlook, Teams, Word and Excel.
- HNC/HND or equivalent experience, a full UK driving licence and eligibility to obtain and maintain UK security clearance.
Benefits
- 65k-80k salary depending on experience
- Enhanced pension scheme
- Enhanced holidays
- Private healthcare
- Opportunity to develop professionally and broaden your experience.
- Varied and engaging role with opportunities to build stakeholder relationships.
- Supportive working environment.
- Opportunities for ongoing learning and development.
Client Relationship Manager - Defence employer: Jobtome
As a Senior Project Manager at our company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all set against the backdrop of a vibrant location that fosters creativity and teamwork. Join us to make a meaningful impact in the rail systems sector while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager - Defence
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobtome. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobtome before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager - Defence
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobtome:Your cover letter is your chance to shine! Tell us why you want to work at Jobtome specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobtome!
How to prepare for a job interview at Jobtome
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
