At a Glance
- Tasks: Lead a team of 50+ to ensure operational success and client satisfaction.
- Company: Join Job&Talent, a diverse and innovative workplace shaping the future of work.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Embrace a vibrant culture that values diversity and inclusion.
- Why this job: Make a real impact by managing operations and leading a dynamic team.
- Qualifications: 2-3 years in operations management with strong leadership skills.
The predicted salary is between 31869 - 31869 £ per year.
Join us to shape the future of work: your next adventure awaits! We are looking for an Account Manager who will be in charge of the operational delivery success and growth of one of our job&talent Global Clients.
Shift pattern: 8am - 4pm, must be flexible with working hours.
Salary: 31,869.
Location: Savers Darlington - DL3 0PS.
Responsibilities:
- Oversee daily operations of the site, managing a team of 50+ workers to meet productivity and safety targets.
- Ensure compliance with health & safety regulations, maintaining zero lost‑time incidents.
- Coordinate workforce scheduling to achieve 100% shift coverage and optimize labour costs.
- Liaise with clients and internal departments to meet service level agreements and client expectations.
- Champion adoption and usage of our product platform with team members, workers and clients.
- Conduct performance reviews with staff, providing coaching and support to help them meet their targets.
- Supervise the accurate processing of rotas, holiday bookings, and absence tracking.
- Support the onboarding, development, and engagement of workers on site.
- Act as the key point of contact for all operational matters related to the account.
- Lead weekly meetings with site managers and recruiters to review operational performance (e.g., absences, KPIs).
- Maintain excellent working relationships with client representatives and internal departments at Job&Talent.
- Provide regular updates and reports on KPIs and service performance to internal and external stakeholders.
- Investigate and respond to any service complaints, ensuring resolution and follow‑up actions are completed.
- Attend weekly meetings with clients to review performance, share insights, and gather service feedback.
- Complete weekly payroll.
Qualifications:
- Minimum 2-3 years experience managing operations at multi‑site or high‑volume facilities.
- Proven ability to manage teams of 50+ workers effectively.
- Previous experience in service or operations management, ideally in a logistics, warehousing, supply chain, or third‑party environment.
- A strong track record in team leadership and workforce supervision.
- Proven ability to coach, mentor, and develop operational teams.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem‑solving skills and the ability to make sound decisions in a fast‑paced setting.
- Able to manage multiple priorities and meet deadlines.
- Proficient IT skills, including working knowledge of Excel and Word.
Equal Opportunity Employer: At Job&Talent we value diversity and are an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation. Come join us.
UK - Account Manager employer: Job&talent
At Job&Talent, we pride ourselves on fostering a dynamic and inclusive work environment where every employee can thrive. As an Account Manager in Darlington, you'll benefit from competitive salary packages, flexible working hours, and ample opportunities for professional growth within a supportive team culture. Join us to not only advance your career but also to make a meaningful impact in shaping the future of work.
StudySmarter Expert Advice🤫
We think this is how you could land UK - Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their success. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Account Manager role. Highlight your experience managing teams and operations, and don’t forget to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Job&Talent.
We think you need these skills to ace UK - Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience managing teams and operations, especially in high-volume environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant achievements that showcase your leadership skills.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Job&talent
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Account Manager. Familiarise yourself with the responsibilities listed in the job description, especially around operational delivery and team management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a large team, be prepared to discuss your previous experiences in team leadership. Think of specific examples where you've successfully coached or mentored staff, resolved conflicts, or improved team performance. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Practice responses to questions like how you would manage a sudden absence in your team or how you'd ensure compliance with health and safety regulations. This will help you think on your feet during the interview.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. Engaging with the interviewers not only shows your interest but also helps you gauge if the company is the right fit for you.
