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- Tasks: Assist customers with inquiries and resolve issues via phone and email.
- Company: Join a leading logistics company in Castle Donington.
- Benefits: Competitive pay, comprehensive training, and consistent shifts.
- Other info: Ongoing role with professional support and growth opportunities.
- Why this job: Be part of a globally recognised team and enhance your customer service skills.
- Qualifications: Experience in call centres and sales, plus a clear DBS check.
The predicted salary is between 30000 - 30000 £ per year.
At Job&Talent, we are recruiting for a Customer Service Advisor to work with a leading company in the logistics sector in Castle Donington.
Shift patterns: 37.5 hours per week, 7.5 hours per day - shifts between hrs
Pay rates: £14.73 hourly
Essential requirements for Customer Service Advisor:
- Must be available for an informal interview mid May
- Must have lived in the UK for the last 5 years
- Must have a clear DBS check
- Must have at least 6 months experience in a call centre environment
- Must have experience in sales
Your role for Customer Service Advisor:
- Handle inbound and outbound customer inquiries via telephone and email
- Provide accurate information regarding shipments and delivery schedules
- Resolve customer complaints and issues with a professional attitude
- Maintain detailed records of customer interactions in the database
- Support sales initiatives by identifying customer needs and offering solutions
Benefits for Customer Service Advisor:
- Competitive hourly pay rate
- Opportunity to work with a globally recognized logistics leader
- Comprehensive training and ongoing professional support
- Consistent weekly shift patterns
Location: Castle Donington
Duration: Ongoing
This is an amazing opportunity if you are looking for Customer Service Advisor jobs in Castle Donington. Sign your contract with Job&Talent for some great working benefits and professional stability.
If you are looking to contact our onsite team, please visit the site locator on our website. Job&Talent do NOT charge any fees for our services. Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Customer Service Advisor in Nottingham employer: Job&talent
Contact Detail:
Job&talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Nottingham
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor your answers and show that you're genuinely interested in being a Customer Service Advisor with them.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you would handle specific scenarios, like resolving complaints or upselling products. We can even role-play these situations to boost your confidence!
✨Tip Number 3
Dress the part for your interview! Even if it's informal, looking professional can make a great first impression. We want you to feel confident and ready to impress the hiring team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re here to help you every step of the way!
We think you need these skills to ace Customer Service Advisor in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your call centre experience and any sales skills you have. We want to see how your background fits with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your customer service experience and how you handle complaints professionally.
Show Off Your Skills: In your application, don’t forget to showcase your communication skills. We love candidates who can handle inquiries with ease and provide accurate information. Let us know how you've done this in past roles!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and quickly!
How to prepare for a job interview at Job&talent
✨Know Your Stuff
Before the interview, brush up on your knowledge of the logistics sector and the specific company you're applying to. Familiarise yourself with their services and any recent news. This shows you’re genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous call centre experience in detail. Prepare examples of how you've handled customer inquiries, resolved complaints, and supported sales initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common customer service scenarios and practice your responses. This will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.