At a Glance
- Tasks: Lead a team of 50+ to ensure operational success and client satisfaction.
- Company: Join Job&Talent, a global leader in AI-powered workforce management.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Diverse and inclusive culture that values your unique perspective.
- Why this job: Make a real impact on the future of work while developing your leadership skills.
- Qualifications: 2-3 years in operations management with strong team leadership abilities.
The predicted salary is between 30000 - 32000 £ per year.
Join us to shape the future of work: your next adventure awaits! We are looking for an Account Manager who will be in charge of the operational delivery success and growth of one of our job&talent Global Clients.
Shift pattern: 8am - 4pm must be flexible with working hours
Salary: £31,869
Location: Savers Darlington - DL3 0PS
Responsibilities:
- Oversee daily operations of the site, managing a team of 50+ workers to meet productivity and safety targets.
- Ensure compliance with health & safety regulations, maintaining zero lost-time incidents.
- Coordinate workforce scheduling to achieve 100% shift coverage and optimize labour costs.
- Liaise with clients and internal departments to meet service level agreements and client expectations.
- Champion adoption and usage of our product platform with team members, workers and clients.
- Conduct performance reviews with staff, providing coaching and support to help them meet their targets.
- Supervise the accurate processing of rotas, holiday bookings, and absence tracking.
- Support the onboarding, development, and engagement of workers on site.
- Act as the key point of contact for all operational matters related to the account.
- Lead weekly meetings with site managers and recruiters to review operational performance (e.g. absences, KPIs).
- Maintain excellent working relationships with client representatives and internal departments at Job&Talent.
- Provide regular updates and reports on KPIs and service performance to internal and external stakeholders.
- Investigate and respond to any service complaints, ensuring resolution and follow-up actions are completed.
- Attend weekly meetings with clients to review performance, share insights, and gather service feedback.
- Complete weekly payroll.
A successful candidate will have:
- Minimum 2-3 years experience managing operations at multi-site or high-volume facilities.
- Proven ability to manage teams of 50+ workers effectively.
- Previous experience in service or operations management, ideally in a logistics, warehousing, supply chain, or third-party environment.
- A strong track record in team leadership and workforce supervision.
- Proven ability to coach, mentor, and develop operational teams.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving skills and the ability to make sound decisions in a fast-paced setting.
- Able to manage multiple priorities and meet deadlines.
- Proficient IT skills, including working knowledge of Excel and Word.
About us: Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.
We value diversity and we're an Equal Opportunity Employer. We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation.
UK - Account Manager in Middlesbrough employer: Job&talent
At Job&Talent, we are committed to fostering a dynamic and inclusive work environment where every employee can thrive. As an Account Manager in Darlington, you will benefit from competitive pay, meaningful benefits, and ample opportunities for professional growth while working with a diverse team that values innovation and collaboration. Join us to make a real impact in shaping the future of work, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land UK - Account Manager in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they empower workers. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing teams and operations aligns with the role. Highlight your problem-solving skills and ability to meet targets, as these are key for an Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at Job&Talent and making an impact in the workforce management space.
We think you need these skills to ace UK - Account Manager in Middlesbrough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience managing teams and operations, especially in high-volume environments. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved productivity or led successful projects. Numbers speak volumes, so include metrics where possible.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of our community from the get-go. Let’s shape the future of work together!
How to prepare for a job interview at Job&talent
✨Know Your Operations
Familiarise yourself with the key responsibilities of an Account Manager, especially around managing teams and operations. Be ready to discuss your previous experience in overseeing daily operations and how you’ve successfully met productivity and safety targets.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to manage large teams effectively. Think about times when you coached or mentored team members to achieve their targets, and be ready to share these stories during the interview.
✨Understand Client Relationships
Since liaising with clients is crucial, brush up on your communication skills. Be prepared to discuss how you've maintained excellent working relationships with clients and internal departments, and how you’ve handled service complaints in the past.
✨Be Data-Driven
As an Account Manager, you'll need to provide regular updates on KPIs and service performance. Familiarise yourself with relevant metrics and be ready to discuss how you’ve used data to drive decisions and improve operational performance in your previous roles.
