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- Tasks: Manage customer queries and resolve parcel issues in a fast-paced logistics environment.
- Company: Join a leading UK delivery network with a focus on outstanding service.
- Benefits: Competitive pay, stable shifts, and ongoing support for career growth.
- Why this job: Be the vital link in logistics and make a real difference for customers.
- Qualifications: Experience in customer service and strong problem-solving skills required.
- Other info: Full-time hours with potential for long-term opportunities.
Customer Service Agent :
Do you have the right skills and experience for this role Read on to find out, and make your application.
Job&Talent is recruiting Customer Service Agents to join our client This is an exciting opportunity to work in a fast-paced logistics environment, supporting one of the UK\’s leading delivery networks. You\’ll act as the vital link between Customer Service and Operations, helping to keep parcels moving and ensuring customers and merchants receive outstanding service.
Shifts: Sunday-Thursday OR Tuesday-Saturday
Hours: 10:00am-6:30pm
Pay: £12.50 p/h
Location : 4 Rosehall Road , Bellshill Industrial Estate , ML4 3NR
What You\’ll Do as a Customer Service Agent:
Manage and resolve escalated Customer Service and CEO queries
Work closely with Operations to track, locate and resolve parcel issues quickly
Provide daily depot status updates, including situation reports for merchants
and consumers
Support communications on flagged issues across APM, Store and 2Door
locations
Carry out parcel resolution tasks as required by the Depot Manager
As a Customer Service Agent you will require:
Previous experience in a Customer Service Agent role (contact centre, retail,
or logistics experience is a plus)
Strong problem-solving skills with the ability to think on your feet
Excellent communication skills – both written and verbal
A proactive team player who can work with both CS and Operations teams
Reliability, attention to detail, and a commitment to great customer care
What\’s In It for You
Competitive pay rates with weekly pay through Job&Talent
Stable shift patterns with full-time hours
Opportunity to work with a well-known UK logistics brand
Ongoing support from Job&Talent with potential for long-term opportunities
If you are interested in the above role please click apply
If you are looking to contact our onsite team, please visit the site locator on our website.
Job&Talent do NOT charge any fees for our services.
Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
TPBN1_UKTJ
Maintenance Operative employer: Job&Talent
Contact Detail:
Job&Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operative
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you’ll feel when it’s showtime.
✨Tip Number 3
Dress the part! Even if the job is in a casual environment, looking smart can make a great first impression. It shows you respect the opportunity and are serious about landing the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows you’re keen on the position. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Maintenance Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Agent role. Highlight any relevant experience you have in customer service, logistics, or problem-solving. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your communication skills and any experience working in fast-paced environments, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues quickly, so don't hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Job&Talent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Agent role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around problem-solving and customer service scenarios. Prepare specific examples from your past experiences that demonstrate your ability to handle escalated queries and work collaboratively with teams. Practising these responses can boost your confidence.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, be ready to demonstrate your verbal and written skills during the interview. You could even prepare a brief summary of your previous roles or achievements to share, ensuring it’s clear and concise. This will highlight your ability to convey information effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, the challenges they face in logistics, or how success is measured in the Customer Service Agent position. It’s a great way to engage and leave a lasting impression.
