At a Glance
- Tasks: Support daily operations and coordinate recruitment for a key global client account.
- Company: Join Job&Talent, a dynamic company in Southampton with a collaborative spirit.
- Benefits: Earn up to £31,000 per year with full training and a supportive work environment.
- Other info: Enjoy a fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring smooth operations and supporting a diverse workforce.
- Qualifications: Experience in recruitment or customer service, with strong organisational and communication skills.
The predicted salary is between 31000 - 31000 £ per year.
Location: Southampton
Company: Job&Talent
Salary: Up to £31,000 per year, paid monthly
Contract: Permanent
Probation Period: 3 months
Working Hours: Monday to Friday, 08:30-17:00
Work Location: Southampton J&T Office
Training: Full training provided
Job&Talent is looking for an organised and proactive Account Coordinator to support the day-to-day delivery of one of our key Global Client accounts. Working closely with the Account Manager, recruitment and operational teams, client stakeholders and temporary workers, you will help ensure workforce requirements are met and the account runs smoothly. The role is primarily based in our Southampton office, Monday to Friday, 08:30-17:00. From time to time, certain meetings may be held at the client site. Any client-site requirements will be discussed with the successful candidate at a later stage.
Key Responsibilities
- Support the Account Manager with the daily operation of the account.
- Coordinate recruitment, onboarding, inductions and worker deployment.
- Monitor workforce requirements and support fulfilment of client bookings.
- Act as a point of contact for workers and support with day-to-day queries.
- Monitor attendance, absence, lateness and working hours.
- Support timesheet and payroll processes and investigate discrepancies.
- Maintain accurate worker and account records.
- Support Right to Work and compliance requirements.
- Prepare and maintain regular client reports.
- Work with internal teams and client stakeholders to resolve operational issues.
- Support worker engagement, retention and overall service delivery.
- Follow and promote relevant Health & Safety procedures.
What We're Looking For
- Previous experience in recruitment, staffing, account coordination, customer service or a similar operational role.
- Strong organisational skills and attention to detail.
- Good written and verbal communication skills.
- Comfortable working with spreadsheets, data and systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Confident in communicating with workers, colleagues and clients.
- Proactive approach with good problem-solving skills.
- Experience within temporary staffing, logistics, warehousing, manufacturing or a high-volume workforce environment would be an advantage.
Apply today to join Job&Talent as an Account Coordinator in Southampton.
Locations
Account Coordinator in Hampshire, Portsmouth employer: Job&talent
DHL Tickhill is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With competitive pay rates and the potential for permanent contracts, this role offers a unique opportunity to lead a dynamic team in a thriving logistics environment, all while enjoying easy access to the site via public transport from Doncaster.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator in Hampshire, Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job&talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job&talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Coordinator in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job&talent:Your cover letter is your chance to shine! Tell us why you want to work at Job&talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job&talent!
How to prepare for a job interview at Job&talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
