At a Glance
- Tasks: Support operational delivery and build positive customer relationships in a fast-paced environment.
- Company: Join a dynamic start-up making waves in Europe with a diverse team.
- Benefits: Enjoy 25 days annual leave, birthday off, and discounts on gym memberships.
- Other info: Flexible shifts available, including night shifts with a salary uplift.
- Why this job: Make a real impact while developing your skills in a supportive atmosphere.
- Qualifications: Strong communication, coordination, and problem-solving skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
The Position
We are currently recruiting for an experienced and highly organised Account Coordinator to support the successful operational delivery for one of our key customers.
Working closely with the customer, operational teams and internal stakeholders, you will help ensure that day-to-day activities run smoothly, service levels are consistently achieved and any issues are resolved quickly.
This is an excellent opportunity for someone with strong communication, coordination and problem-solving skills who enjoys working in a fast-paced environment and building positive customer relationships.
- Shift pattern - Predominantly a 7am - 3pm shift but may be adjusted to 9am - 5pm for cover.
Monday - Friday.
There is also Nightshift cover available - including a 20% uplift on salary.
- Location: SA4 8QD
- The Responsibilities
- First point of contact for worker queries/ issues
- Coaching and mentoring workforce
- Driving engagement on the shopfloor
- Identifying and delivering retraining where needed
- Ensuring H&S standards are adhered to at all times
- Accident Investigation
- Completing Return to Work interviews
- Attending and delivering daily shift briefs
- Responsible for absence and performance management
- Processing holiday/ leavers forms
- Conducting exit interviews
- Focus on shop floor presence to drive productivity
- Responsible for management of new starters
- Must be confident in challenging conduct issues and issuing coaching forms
- Responsible for 1st stage investigations and disciplinaries
- Managing worker bookings daily in line with the client's requirements and adhering to parameters that are set
- Ensuring worker hours are recorded and inputted into the internal payroll system accurately
- Managing absence, attendance and performance.
- Dealing with colleague's queries
- Good planning and organisation skills
- Ensuring compliance in all areas
- Ambition and determination to succeed
- A successful candidate will -
- Be available and approachable - a people person.
- Proficient in administrator tasks
- Be able to speak to individuals at all levels and positions.
- Strong communication skills both written & verbal.
- The ability to quickly adapt to changing priorities and strong problem-solving skills
- Demonstrate attention to detail
- Excellent interpersonal and communication skills (written and verbal)
- Ability to simultaneously perform multiple tasks
- Problem-solving attitude makes effective decisions in a fast-paced environment
What we offer -
- The chance to make an impact in one of the fastest-growing start-up companies in Europe.
- A global team formed by dynamic, highly skilled and ambitious people.
- 25 days Annual Leave + Bank Holidays
- A company passionate about diversity and inclusion
- A competitive salary + variable compensation
- Birtholiday- Paid Day off for your Birthday.
- Cycle to work scheme
- Salary sacrifice Pension scheme with Penfold
- Up to 40% discount on selected gym memberships with Hussle
- Up to 25% discount on online coaching and counselling with Therapy Chat
- Discounts on selected high street brands
- Employee Assistance Program with Spectrum
- Eye care vouchers
Job&Talent is an Equal Opportunities employer and welcomes applications from all suitably qualified people regardless of their race, disability, religion beliefs or sexual orientation.
If you are looking to contact our onsite team, please visit the site locator on our website.
Job&Talent do NOT charge any fees for our services.
Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Account Coordinator in Gorseinon employer: Job&talent
DHL Tickhill is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With competitive pay rates and the potential for permanent contracts, this role offers a unique opportunity to lead a dynamic team in a thriving logistics environment, all while enjoying easy access to the site via public transport from Doncaster.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator in Gorseinon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job&talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job&talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Coordinator in Gorseinon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job&talent:Your cover letter is your chance to shine! Tell us why you want to work at Job&talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job&talent!
How to prepare for a job interview at Job&talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
