Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer service delivery and resolve queries while liaising with transport teams.
- Company: Join a prestigious client in Worksop, known for its commitment to customer satisfaction.
- Benefits: Enjoy weekly pay, free parking, and opportunities for permanent contracts and overtime.
- Why this job: Gain valuable experience in a friendly environment with long-term career development potential.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Immediate starts available; no fees charged for application.
We have a number of openings for working as Customer Service and Debrief Admin for our prestigious client in Worksop, playing a vital role coordinating and developing our client's strategic relationship with their customer. In this role, you will support the successful delivery of customer services debrief through utilising the systems, query resolution & proactive communications. Are you looking for a job that offers long term development? If so, we have the following opportunity for you. Previous experience in a similar role required. This vacancy offers genuine opportunities to earn a permanent contract.
Role of Customer Service & Debrief Admin:
- Proactive and reactive communication with customers
- Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
- Liaising with planning and transport regarding late and failed deliveries as well as re-booking
- Supporting the continuous improvement of customer services department
- Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant
- Contacting delivery points for follow ups
- Debriefing site transportation system accordingly to match the paperwork received
Pay Rates & Shift Pattern:
- Shift can be any 5 days out of 7, so weekend work can be involved from time to time
- Working hours are in between 6:00 and 18:00 (8 hours per day)
- Pay starts from £12.78/hour
- Paid Weekly
What are we looking for in a candidate:
- Excellent communication and interpersonal skills
- Customer Services experience
- Good conflict management experience
- Experience using the Transport Management System, Microlis
- Experience with Microsoft Excel and confidence in sending emails and making phone calls to suppliers or clients
- The right candidate needs to be fast-paced but with attention to detail due to the KPI's that are involved within the role
Benefits:
- Clean working environment
- Long term work with genuine permanent opportunities
- Excellent overtime opportunities
- Large international client
- Free car parking
- On-site canteen
- Friendly working environment
- Easy accessible site location
- 28 Holidays per year
- Weekly Pay
- Pension Scheme
- Employed Status
- Personal Accident Insurance
Apply now to secure your place on our next induction. Immediate Starts Available.
Customer Service and Debrief Admin in Worksop employer: Job&Talent
Contact Detail:
Job&Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Debrief Admin in Worksop
✨Tip Number 1
Familiarise yourself with the Transport Management System, Microlis, as it's a key requirement for this role. If you have experience with similar systems, be ready to discuss how you've used them effectively in past positions.
✨Tip Number 2
Brush up on your conflict management skills. Be prepared to share specific examples of how you've successfully resolved customer issues in a timely manner, as this will demonstrate your ability to handle the challenges of the role.
✨Tip Number 3
Highlight your communication skills during any discussions. Since the role involves proactive and reactive communication with customers, think of instances where your communication made a positive impact on customer satisfaction.
✨Tip Number 4
Show your enthusiasm for long-term development opportunities. Research our company culture and values, and be ready to express how you see yourself growing within the organisation, which can set you apart from other candidates.
We think you need these skills to ace Customer Service and Debrief Admin in Worksop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you handled communication, problem-solving, or used transport management systems like Microlis.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent communication skills and conflict management experience. Mention your ability to work in a fast-paced environment while paying attention to detail, as these are key for the role.
Highlight Relevant Skills: In your application, specifically mention your proficiency with Microsoft Excel and your experience in liaising with clients and suppliers. This will demonstrate that you have the necessary skills for the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Job&Talent
✨Showcase Your Communication Skills
As a Customer Service and Debrief Admin, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your previous roles where you successfully resolved customer queries or managed conflicts.
✨Familiarise Yourself with Relevant Systems
Since experience with Transport Management Systems like Microlis is required, make sure you understand how these systems work. If you have prior experience, be ready to discuss specific tasks you performed using these tools. If not, do some research to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to investigate and resolve customer issues. Think about how you would handle late deliveries or missing paperwork, and be ready to explain your thought process.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail due to the KPIs involved. Be prepared to discuss how you ensure accuracy in your work, whether it's through double-checking information or following up on outstanding tasks. Providing examples of how your attention to detail has positively impacted your previous roles can set you apart.
