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- Tasks: Handle customer inquiries and resolve issues with a professional attitude.
- Company: Join a globally recognised leader in the logistics sector.
- Benefits: Competitive pay, comprehensive training, and consistent shifts.
- Other info: Ongoing role with opportunities for professional growth.
- Why this job: Make a difference by supporting customers and enhancing their experience.
- Qualifications: Experience in call centres and sales, with a clear DBS check.
The predicted salary is between 14 - 15 £ per hour.
At Job&Talent, we are recruiting for a Customer Service Advisor to work with a leading company in the logistics sector in Castle Donington.
37.5 hours per week
7.5 hours per day – shifts between 0800–2000hrs
Essential requirements for Customer Service Advisor:
- Must be available for an informal interview mid May
- Must have lived in the UK for the last 5 years
- Must have a clear DBS check
- Must have at least 6 months experience in a call centre environment
- Must have experience in sales
Your role for Customer Service Advisor:
- Handle inbound and outbound customer inquiries via telephone and email
- Provide accurate information regarding shipments and delivery schedules
- Resolve customer complaints and issues with a professional attitude
- Maintain detailed records of customer interactions in the database
- Support sales initiatives by identifying customer needs and offering solutions
Benefits for Customer Service Advisor:
- Competitive hourly pay rate
- Opportunity to work with a globally recognized logistics leader
- Comprehensive training and ongoing professional support
- Consistent weekly shift patterns
Location: Castle Donington
Duration: Ongoing
Customer Service Advisor employer: Job&talent
Contact Detail:
Job&talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and mission. When you show up for that informal interview, drop in some knowledge about their logistics operations. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer inquiries, it’s crucial to sound confident and friendly. Grab a mate and do some mock calls to get comfortable with common customer scenarios.
✨Tip Number 3
Prepare some questions for your interview. This shows you’re engaged and keen to learn more about the role. Ask about their training process or how they handle challenging customer situations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves handling customer inquiries, make sure your application reflects your strong communication skills. We love clear and concise writing, so keep it straightforward and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Job&talent
✨Know Your Stuff
Before the interview, make sure you brush up on the company and its services. Understand their logistics operations and how they handle customer inquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Since they’re looking for someone with call centre experience, be ready to discuss specific situations where you’ve successfully handled customer complaints or sales inquiries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Customer Service Advisor role. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. It shows you value communication, which is key in customer service.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare a few thoughtful ones about the team dynamics, training processes, or growth opportunities within the company. This not only shows your interest but also helps you gauge if the company is the right fit for you.