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- Tasks: Assist customers with inquiries and resolve issues via phone and email.
- Company: Join a leading logistics company in Castle Donington.
- Benefits: Competitive pay, comprehensive training, and consistent shifts.
- Other info: Ongoing role with great professional support and stability.
- Why this job: Be part of a globally recognised team and enhance your customer service skills.
- Qualifications: Experience in call centres and sales, plus a clear DBS check.
The predicted salary is between 30000 - 30000 £ per year.
At Job&Talent, we are recruiting for a Customer Service Advisor to work with a leading company in the logistics sector in Castle Donington.
Shift patterns: 37.5 hours per week, 7.5 hours per day - shifts between hrs
Pay rates: £14.73 hourly
Essential requirements for Customer Service Advisor:
- Must be available for an informal interview mid May
- Must have lived in the UK for the last 5 years
- Must have a clear DBS check
- Must have at least 6 months experience in a call centre environment
- Must have experience in sales
Your role for Customer Service Advisor:
- Handle inbound and outbound customer inquiries via telephone and email
- Provide accurate information regarding shipments and delivery schedules
- Resolve customer complaints and issues with a professional attitude
- Maintain detailed records of customer interactions in the database
- Support sales initiatives by identifying customer needs and offering solutions
Benefits for Customer Service Advisor:
- Competitive hourly pay rate
- Opportunity to work with a globally recognized logistics leader
- Comprehensive training and ongoing professional support
- Consistent weekly shift patterns
Location: Castle Donington
Duration: Ongoing
This is an amazing opportunity if you are looking for Customer Service Advisor jobs in Castle Donington. Sign your contract with Job&Talent for some great working benefits and professional stability.
If you are looking to contact our onsite team, please visit the site locator on our website. Job&Talent do NOT charge any fees for our services. Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Customer Service Advisor in Chesterfield employer: Job&talent
Contact Detail:
Job&talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chesterfield
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about your past experiences and how they relate to the role. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Dress appropriately for your interview, even if it's informal. First impressions matter, and looking professional can set the right tone. Plus, it shows you take the opportunity seriously!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your call centre experience and any sales skills you have. We want to see how your background fits with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your customer service experience and how you handle complaints professionally.
Show Off Your Skills: In your application, don’t forget to showcase your ability to handle inquiries and resolve issues. We love candidates who can demonstrate their problem-solving skills and attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Job&talent
✨Know Your Stuff
Before the interview, brush up on your knowledge of the logistics sector and the specific company you're applying to. Familiarise yourself with their services and any recent news. This shows you’re genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous call centre experience in detail. Think of specific examples where you handled customer inquiries or resolved complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Nod, maintain eye contact, and summarise what the interviewer says to show you’re engaged. This is crucial for a Customer Service Advisor role, as it reflects how you’d interact with customers.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you’re proactive and keen to learn more about the position.