- Serve as the primary contact for customer billing and account enquiries, primarily through phone support, ensuring timely and effective resolution
- Rotate into handling customer requests via a ticketing system as needed
- Provide personalised support to help customers maximise the value of products and services
- Proactively engage with customers over the phone to understand their needs and recommend solutions aligned with business objectives
- Collaborate with internal teams to resolve complex issues and enhance the overall customer experience
- Support sales and retention targets by identifying cross-sell and upsell opportunities
- Maintain accurate records of customer interactions, updates, and outcomes in CMS and ticketing systems
- Stay informed about product updates, industry trends, and customer feedback to improve service delivery
Requirements
- Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment
- Strong communication, active listening, and problem-solving skills
- Ability to build rapport with customers and provide solutions that drive customer success
- A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed
- Ability to work in a fast-moving environment and to tight deadlines
- Self motivation
- Attention to detail
Core Competencies
Demonstrates expertise in customer support with a focus on phone-based interactions, ensuring effective resolution of inquiries and enhancing customer satisfaction. Proficient in identifying sales opportunities and maintaining accurate records in CMS and ticketing systems.
Highest-signal resume keywords
- Customer Support Experience
- Strong Communication Skills
- Problem-Solving Skills
- Customer-Centric Mindset
- Attention to Detail
Soft Skills
- Active Listening
- Building Rapport
- Self Motivation
Industry Keywords
- Sales-Driven Environment
- Customer Success
- Cross-Sell Opportunities
- Upsell Opportunities
- Service Delivery
Tools & Technologies
- CMS
- Ticketing Systems
#J-18808-Ljbffr
Customer Success Advisor in Worcester employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
