- Lead a portfolio of large-scale pathology, LIMS/LIS, and Order Communications implementation programmes
- Provide executive-level oversight of delivery, governance, risks, issues, and escalations
- Engage with customer executives, Senior Responsible Owners, and key stakeholders throughout programme lifecycles
- Manage transition from sales through project initiation, delivery, and closure
- Drive continuous improvement across programme management processes, tools, and delivery frameworks
- Support project teams in delivering contractual commitments and maintaining customer satisfaction
- Monitor programme performance, quality, timelines, and commercial outcomes
- Act as senior client-facing representative for strategic programmes
- Build relationships with executive stakeholders within NHS and healthcare organisations
- Lead programme governance meetings and executive steering groups
- Manage senior-level escalations and resolve complex delivery challenges
- Champion modern delivery practices, automation, data-driven decision-making, and AI-enabled ways of working
- Use data, analytics, and reporting to improve programme visibility and performance
- Support sales opportunities through delivery planning, solution shaping, pricing discussions, and customer presentations
- Collaborate with commercial, product, and technical teams
- Contribute to contract reviews and programme planning
- Coach, mentor, and develop Programme Managers, Project Managers, Consultants, and SMEs
- Drive high performance and accountability across delivery teams
- Own financial performance, revenue, profitability, forecasting, budgets, and financial governance for the programme portfolio
- Identify commercial risks and opportunities to improve outcomes and margins
Requirements
- Significant experience leading large-scale healthcare IT programmes
- Proven track record delivering complex LIMS/LIS, Order Communications, EPR, pathology, or wider healthcare transformation programmes
- Experience managing multiple concurrent programmes and project teams
- Strong customer-facing skills and ability to engage and influence executive stakeholders
- Experience managing programme governance, risks, issues, dependencies, and escalations
- Demonstrable experience driving organisational change and improvement initiatives
- Strong leadership, coaching, and mentoring capability
- Experience within a healthcare software vendor, consultancy, or healthcare technology provider desirable
- Knowledge of pathology, laboratory information systems, or broader NHS clinical workflows desirable
- Experience supporting commercial bids, proposals, and pre-sales activities desirable
- PRINCE2, MSP, or equivalent programme management qualifications desirable
- Experience using programme reporting, analytics, and visualisation tools such as Power BI desirable
- Excellent communication and stakeholder management skills
- Strong consulting and advisory capabilities
- Strong financial management skills and commercial awareness
- Working knowledge of AI technologies and core AI concepts
- Ability to demonstrate use of AI tools in a professional setting
Core Competencies
Demonstrates expertise in leading large-scale healthcare IT programmes, with a focus on LIMS/LIS and Order Communications. Proven ability to engage executive stakeholders, drive programme governance, and utilize data-driven decision-making to enhance programme performance.
Highest-signal resume keywords
- Large-Scale Healthcare IT Programme Leadership
- Programme Governance Management
- Customer-Facing Engagement
- Financial Performance Management
- AI Technologies Knowledge
ATS Optimization Keywords
Hard Skills
- LIMS/LIS Implementation
- Order Communications Management
- Pathology Programme Delivery
- Programme Reporting
- Financial Governance
- Change Management
- Commercial Bid Support
- Data Analytics
- Project Management
- Stakeholder Management
Soft Skills
- Leadership
- Coaching
- Mentoring
- Communication
- Consulting
Certifications & Qualifications
- PRINCE2
- MSP
Industry Keywords
- Healthcare Transformation
- NHS Clinical Workflows
- Laboratory Information Systems
- Healthcare Software Vendor
- Consultancy
Tools & Technologies
- Power BI
- Programme Management Tools
- Visualisation Tools
- AI Tools
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Programme Director in Woking employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
