Patient Support Coordinator in Winnersh

• Answer patient queries by telephone and email, providing clear, professional and empathetic support




• Schedule and coordinate patient appointments




• Handle appointment payments accurately and efficiently




• Maintain accurate and up-to-date electronic health records




• Collect patient data relating to long-term conditions




• Ensure patients meet criteria for initial assessment in line with inclusion and exclusion criteria




• Book initial and follow-up appointments




• Prepare for and take minutes during multidisciplinary team meetings




• Support clinical and operational recruitment and onboarding activities




• Collate patient and service feedback and liaise with the Head of Governance regarding complaints and compliments




• Report incidents and significant events and support appropriate follow-up




• Support clinicians with operational queries and day-to-day service requirements




• Liaise with Product and Tech Support teams to resolve technical issues




• Identify opportunities for service improvement with the line manager and wider team




• Attend work-related meetings as required




• Maintain mandatory training and familiarity with company policies and SOPs




• Work flexibly across shifts when required

Requirements

• At least 2 years’ work experience




• Previous experience working in a healthcare environment is advantageous but not essential




• Excellent attention to detail and strong organisational skills




• Good understanding of working within a highly regulated environment and following policies and SOPs




• High level of IT proficiency and confidence using multiple systems




• Strong communication and interpersonal skills




• Ability to work under pressure, manage competing priorities and remain calm in a fast-paced environment




• Patient-focused, professional and proactive approach




• Legally authorised to work in the United Kingdom




• Ability to travel to Winnersh Triangle and attend an office location regularly




• Ability to work 1 Saturday per month




• Suitable home working environment, including a quiet, private space with a reliable internet connection

Core Competencies

Demonstrates strong communication and interpersonal skills while providing patient-focused support in a healthcare environment. Proficient in maintaining electronic health records and managing appointment scheduling with attention to detail and adherence to policies and SOPs.

Highest-signal resume keywords

• Electronic Health Record Management




• Appointment Scheduling




• Patient Data Collection




• Regulatory Compliance




• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• Appointment Coordination




• Data Entry




• Incident Reporting




• Service Improvement Identification




• IT Proficiency

Soft Skills

• Attention to Detail




• Organizational Skills




• Ability to Work Under Pressure




• Empathy




• Proactive Approach

Industry Keywords

• Healthcare Environment




• Policies and SOPs




• Patient Queries




• Multidisciplinary Team Meetings




• Operational Support