Customer Success Team Lead in Winnersh

• Overview
• Lead and manage a team of Customer Success Executives responsible for assessing and successfully listing cars for sale in daily auctions.
• Drive the team to achieve daily and weekly volume and conversion targets.
• Provide coaching, mentoring and ongoing support.
• Monitor team performance against key metrics and identify improvement opportunities.
• Manage the team pipeline, balancing workload, opportunities and SLAs.
• Conduct regular team meetings to communicate updates, share best practices and address challenges.
• Recruit, train and onboard new team members.
• Handle escalated seller enquiries and resolve complex issues.
• Collaborate with other team leaders and departments to ensure efficient workflows.
• Contribute to team strategies and initiatives that improve the seller experience and support business growth.
• Foster a positive, collaborative team environment built on open communication and mutual respect.

Requirements

• Proven experience in a team leadership role within outbound sales, customer success or customer service.
• Experience managing team performance in a target-driven environment.
• Excellent communication, interpersonal and coaching skills.
• Strong analytical and problem-solving abilities with experience identifying trends, analysing data and implementing solutions.
• Ability to work independently and collaboratively.
• Experience using CRM systems and other relevant software.
• Flexibility to work 37.5 hours per week between 9am–7pm, Monday to Sunday, on a rotating shift basis.
• Hybrid working with a minimum of three days per week in the office.
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