At a Glance
- Tasks: Manage customer orders and enquiries while delivering outstanding service.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Exciting environment with continuous improvement and career advancement opportunities.
- Why this job: Be the voice of the company and build lasting relationships with customers.
- Qualifications: Fluent in German, with experience in customer service and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
- Overview
- Manage Customer Orders & Enquiries: Accurately process customer orders, quotations, product sourcing requests and enquiries within agreed SLAs, ensuring timely and compliant delivery of products and services.
- Deliver
- Outstanding
- Customer
Service: Act as the primary point of contact for customers via phone, email and other channels, resolving queries efficiently, providing first-time resolution where possible, and maintaining high levels of customer satisfaction.
- Build & Maintain
- Customer
Relationships: Develop strong, long-term relationships with customers through proactive communication, professional service, and a solutions-focused approach to support retention and growth opportunities.
- Ensure Compliance & Quality
Standards: Adhere to all regulatory, legislative and company SOPs, accurately manage customer data, and appropriately document and escalate complaints, non-conformances, and quality-related issues.
- Collaborate
- Across
Teams: Work closely with internal stakeholders to ensure customer accounts are set up and managed effectively, supporting seamless service delivery and meeting customer requirements.
- Drive
- Continuous
Improvement: Identify process improvement opportunities, share customer feedback, contribute ideas to enhance the customer experience, and support the adoption of best practices across the team.
- Maintain Product & Systems
Expertise: Develop strong knowledge of company products, systems, processes and digital platforms, complete required training, achieve departmental KPIs, and support onboarding and knowledge sharing with colleagues.
Requirements
- Fluent language ability (both written and verbal) for assigned region(s).
Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
- Educated to a minimum of GCSE and/or equivalent regional qualification
- Demonstrable experience of working in a customer service environment
- Excellent communication skills with a customer-centric focus
- Ability to multitask with ensuring great organisational skills
- Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
- Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
- Potential experience in a Customs environment
- ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.
This unique feature helps candidates tailor their applications more effectively.
- Hard Skills
- Customer Order Management
- Quotation Processing
- Product Sourcing
- Data Management
- Regulatory Compliance
- Soft Skills
- Organizational Skills
- Adaptability
- Problem-Solving
- Relationship Building
- Multitasking
Certifications & Qualifications
- GCSE or Equivalent Qualification
- #J-18808-Ljbffr
