- Support the end-to-end operational management of scratchcard Supply Chain activities
- Drive product availability while managing inventory accuracy, successful game launches and closures, retailer support, returns management and compliance with operational controls
- Lead execution of scratchcard game loads, game launches and game closures
- Manage closure line ups, briefing materials, retailer communications and business notifications
- Coordinate game destruction and final stock reconciliation activities
- Manage SG print error returns, ad hoc return requests and bulk store closure recoveries
- Investigate stock discrepancies, including missing packs/orders, damaged stock and activation issues, and work with relevant teams to find resolutions
- Maintain stock integrity through stock corrections, reassignment activities and reporting
- Produce weekly stock and sales reporting and manage unconfirmed order investigations
- Provide expertise on DPD collection queries
- Partner with SG Warrington to monitor, improve and report returns into Warehouse
- Lead Scratchcard/Supply Chain projects related to core operations
- Maintain goods-in, purchase order and delivery records and support goods receipt controls
- Support change requests, testing activities and implementation of system enhancements in SciTrak and Symphony IGE
- Develop, maintain and improve standard operating SPPPs, how-to guides and related documents
- Identify risks and drive continuous improvement across Supply Chain operations
- Investigate and manage assurance activities and proper maintenance of SPPPs
- Measure success through inventory accuracy, timely game launches and closures, query resolution, reporting quality, compliance, stakeholder satisfaction and service delivery
Requirements
- Can apply proactive forward thinking
- Strong stakeholder management
- Ability to problem-solve
- Excellent communication
- Microsoft Excel and reporting skills
- Ability to manage multiple priorities in a fast-paced environment
- Can investigate operational issues and implement corrective actions
- Strong attention to detail
Core Competencies
Demonstrates expertise in managing supply chain operations, including inventory accuracy, game launches, and compliance with operational controls. Proficient in stakeholder management, problem-solving, and reporting to drive continuous improvement and operational efficiency.
Highest-signal resume keywords
- Supply Chain Management
- Inventory Accuracy
- Stakeholder Management
- Microsoft Excel
- Problem-Solving
Hard Skills
- Operational Management
- Game Launch Execution
- Stock Reconciliation
- Returns Management
- Reporting Skills
Soft Skills
- Attention to Detail
- Excellent Communication
- Proactive Thinking
- Ability to Manage Multiple Priorities
Industry Keywords
- Scratchcard Operations
- Game Closures
- Retailer Support
- Compliance
- Continuous Improvement
Tools & Technologies
- SciTrak
- Symphony IGE
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Supply Chain Operations Manager in Watford employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
