At a Glance
- Tasks: Lead a dynamic Fast Track Claims team, ensuring top-notch client care and performance monitoring.
- Company: Join Minster Law, a supportive workplace focused on excellence and growth.
- Benefits: Enjoy competitive pay, professional development, and a collaborative environment.
- Other info: Great opportunity for career advancement in a fast-paced legal setting.
- Why this job: Make a real difference by guiding a team and enhancing client experiences.
- Qualifications: Experience in personal injury claims and strong leadership skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Lead a supportive Fast Track Claims team at Minster Law, coaching and delivering excellent client care.
- Monitor all aspects of performance in line with targets and be responsible for agreed KPIs.
- Respond to and manage client complaints in accordance with the Law Society and company policies and procedures.
- Provide technical guidance on issues relating to personal injury cases, both litigated and non‑litigated.
- Conduct monthly team performance meetings and assess training requirements for the team.
Requirements
- Proven track record of dealing with personal injury claims to include Part 7 litigation.
- Proven track record of dealing with MOJ Portal personal injury claims, including Portal stages 1‑3.
- Understanding of or exposure to OIC and Intermediate Track Case Tracks.
- Strong technical ability with practical knowledge of all Fast Track procedures.
- Strong communication skills and excellent time management.
- Interest and experience mentoring junior or developing colleagues.
- Previous team management/ team leader/ supervisory experience desirable and to include performance management, achievement of objectives and motivating/developing individuals.
- #J-18808-Ljbffr
We think you need these skills to ace Claims Team Leader in Wakefield
Client Care
Performance Monitoring
KPI Management
Complaint Management
Technical Guidance
Personal Injury Claims
Litigation Knowledge
