- Advise customers on whisky, gin and other spirits and help them choose products
- Process customer orders, including payment processing, fraud assessment, customs declarations and logistics
- Liaise with courier and logistics companies to ensure successful delivery
- Resolve post-dispatch delivery issues
- Manage customer enquiries and complaints via email, live chat, social media and telephone
- Handle customers via third-party sellers including Amazon, eBay and Notonthehighstreet.com
- Make consistent decisions regarding discounts and refunds
- Work closely with other departments
- Deliver exceptional customer service during the peak Christmas season
Requirements
- Previous customer service experience would be great
- Self-motivated, confident and consumer service focused
- Able to build rapport quickly via phone, email, chat and other channels
- Versatility to work in a team and independently
- Amazing written and verbal communication skills
- Team player able to multitask and adapt to a fast-paced, changing environment
- Tech savvy and able to pick up new programmes quickly
- Available for flexible shifts including weekends and Bank Holidays
- Available to work over the Christmas holidays and between Christmas and New Year's Eve
- Able to attend the Tonbridge offices minimum twice weekly after initial training
- Must be within reach of Kent
- No holidays scheduled between joining date and the first week of January
Core Competencies
Demonstrates exceptional customer service skills with the ability to advise on products, process orders, and resolve issues effectively. Proficient in managing customer interactions across multiple channels while maintaining a focus on teamwork and adaptability in a fast-paced environment.
Highest-signal resume keywords
- Customer Service Experience
- Order Processing
- Communication Skills
- Problem Resolution
- Tech Savvy
Hard Skills
- Order Processing
- Payment Processing
- Fraud Assessment
- Customs Declarations
- Logistics Management
Soft Skills
- Self-Motivated
- Confident
- Team Player
- Multitasking
- Adaptability
Industry Keywords
- Customer Enquiries
- Delivery Issues
- Discounts
- Refunds
- Flexible Shifts
Tools & Technologies
- Live Chat
- Social Media
- Third-Party Seller Platforms
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Customer Relations Advisor in Tonbridge employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
