At a Glance
- Tasks: Manage customer service operations and ensure timely deliveries.
- Company: Join a leading logistics company focused on customer satisfaction.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with training provided for career advancement.
- Why this job: Be the first line of support and make a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Overview
Day to day responsibility for the running of the contract in a customer service capacity.
Meet the customer’s operational requirements.
Ensure deliveries are made on time in full.
First line support for customer and DSV to ensure that all issues are proactively handled.
Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.
Responsibilities
- Day to day responsibility for the running of the contract in a customer service capacity.
- Meet the customer’s operational requirements.
- Ensure deliveries are made on time in full.
- First line support for customer and DSV to ensure that all issues are proactively handled.
- Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
- Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.
Qualifications
- Previous experience of working in a Customer Service role
- An understanding of warehouse and logistic operations.
- Good communication skills
- Good organisation skills and effective time management
- Excellent attention to detail
- IT Literate in Microsoft Office
- Ability to problem solve
- Understanding of Cargo Write is desired, however training can be given.
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We think you need these skills to ace Administrative Assistant in Thrapston
Customer Service
Operational Requirements Management
Issue Resolution
KPI Completion
Invoicing Processes
Warehouse Operations Understanding
Logistic Operations Understanding
