At a Glance
- Tasks: Provide first-line technical support to customers via live chat and resolve platform issues.
- Company: Join a dynamic tech company focused on customer satisfaction and innovation.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Collaborative team culture with opportunities for growth and learning.
- Why this job: Be the hero who helps customers solve their tech problems and enhances their experience.
- Qualifications: 1-3 years in technical support, strong communication, and problem-solving skills required.
The predicted salary is between 25000 - 35000 £ per year.
- Overview
- Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
- Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
- Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
- Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
- Reproduce reported issues in internal environments to support investigations
- Follow up with customers to ensure issues are resolved to satisfaction
- Maintain clear, professional communication with customers throughout the support process
- Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing
Requirements
- 1 to 3 years’ experience in a technical support, helpdesk, or customer-facing technical role
- Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
- Confident and clear communicator, with the ability to explain technical concepts to non-technical users
- Highly organised with strong analytical and problem-solving skills, and attention to detail
- Comfortable taking ownership of issues and managing multiple cases in parallel
- Curious, proactive learner who enjoys developing technical depth and understanding new tools
- Collaborative team player who contributes positively to team discussions and continuous improvement
- Basic understanding of Saa S platforms and web technologies
- ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.
This unique feature helps candidates tailor their applications more effectively.
- Hard Skills
- technical support
- troubleshooting
- case creation
- issue resolution
- problem-solving
- analytical skills
- documentation
- Saa S platforms
- web technologies
- Soft Skills
- communication
- customer service
- organization
- attention to detail
- ownership
- curiosity
- proactivity
- collaboration
- teamwork
- #J-18808-Ljbffr
We think you need these skills to ace Technical Support Associate
Technical Support
Troubleshooting
Case Creation
Issue Resolution
Analytical Skills
Documentation
SaaS Platforms
