At a Glance
- Tasks: Provide expert technical support for SketchUp software and troubleshoot complex issues.
- Company: Join a leading tech company focused on innovative design solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and development.
- Why this job: Make a real difference by solving technical challenges and mentoring others.
- Qualifications: 3+ years in technical support with strong communication and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems. Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments. Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients. Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions. Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds.
Responsibilities:
- Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
- Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
- Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
- Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
- Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds
Qualifications:
- 3+ years of proven experience navigating advanced technical support environments or software workflows
- Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
- Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
- Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity
- Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience
We think you need these skills to ace Technical Support Analyst – SketchUp
Technical Support
Bug Tracking
Software Workflows
Systems Development Life Cycle (SDLC)
Root Cause Analysis
Software Testing
Jira
