- Guide new customers from contract signature to production in under six months through architecture guidance, best practices, and use-case design
- Work alongside onboarding managers, FDE/PS teams, or partners during customer onboarding
- Prioritise and manage a tiered portfolio of enterprise accounts
- Deliver QBRs, release briefings, and technical roadmaps
- Drive value realisation against customer ROI targets
- Identify expansion and usage signals and communicate them to account teams
- Protect customer retention across the portfolio
- Advocate for customers within Product and Engineering through the structured feature-request process
- Contribute demos, reusable assets, architecture designs, and enablement content
- Ensure customer interactions reflect Gravitee's values of Passion, Hold Nothing Back, and Professionalism
Requirements
- Customer-facing technical role at a SaaS or infrastructure vendor (TAM, post-sales Solution Architect, Solution Engineer, or PS)
- Working grasp of value realisation, retention, and expansion
- Proven experience managing a book of enterprise accounts and prioritising under competing demands
- Real depth in APIs, integration, and cloud-native platforms
- Hands-on implementation experience using Docker and/or Kubernetes
- Solid understanding of API security and IAM protocols, including OAuth2, OIDC, JWT, and SSO
- Exceptional ability to communicate from engineer to executive and build trusted advisory relationships
- Ability to scope engagements, hold boundaries, and escalate effectively
- Willingness to travel to customer sites one to two times per month
- German-speaking is a must-have
- Kafka or event-streaming experience desired
- Exposure to LLM Gateways, MCP, A2A, or agent identity/authorisation patterns desired
- Scripting or development background in Java or Python desired
- Startup or scale-up experience desired
Core Competencies
Demonstrates expertise in managing enterprise accounts, driving customer value realization, and ensuring retention through effective communication and relationship-building. Proficient in API integration, cloud-native platforms, and hands-on implementation with Docker and Kubernetes.
Highest-signal resume keywords
- Customer-Facing Technical Role
- Enterprise Account Management
- API Integration and Security
- Hands-On Implementation with Docker and Kubernetes
- German-Speaking
Hard Skills
- API Integration
- Cloud-Native Platforms
- Value Realisation
- Retention Management
- Docker
- Kubernetes
- API Security
- IAM Protocols
- Java
- Python
Soft Skills
- Exceptional Communication
- Relationship Building
- Advisory Skills
- Escalation Management
Industry Keywords
- SaaS
- Infrastructure Vendor
- Post-Sales Solution Architect
- Solution Engineer
- Technical Account Manager
Tools & Technologies
- Kafka
- Event-Streaming
- LLM Gateways
- MCP
- A2A
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Technical Account Manager – EMESA North, German-speaking employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
