At a Glance
- Tasks: Provide fast and impactful IT support by diagnosing incidents and prioritising tickets.
- Company: Join Jobtailor, a dynamic company focused on innovative IT solutions.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a supportive team that values learning and attention to detail.
- Why this job: Make a real difference in users' tech experiences while developing your IT skills.
- Qualifications: Strong communication skills and hands-on experience with ITSM tools required.
The predicted salary is between 25000 - 35000 £ per year.
Jobtailor in the United Kingdom is seeking a motivated IT Support / Service Desk Analyst to log and diagnose IT incidents, prioritise tickets, and provide clear resolutions.
You will track SLA performance and update stakeholders while contributing to a growing user knowledge base.
The role requires strong communication, analytical thinking, and hands-on experience with ITSM tools and technical troubleshooting.
A proactive, learning mindset and attention to detail are essential to succeed.
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We think you need these skills to ace Tech Service Desk Analyst - Fast, Impactful IT Support
IT Support
Service Desk Analysis
Incident Logging
Ticket Prioritisation
Clear Resolution Communication
SLA Performance Tracking
Stakeholder Updates
