Target Operating Model Lead – Finance Transformation

• Lead the Target Operating Model workstream and act as the primary counterpart to external consulting partners
• Challenge and shape organisational design proposals aligned with Finance Transformation objectives
• Drive development of future-state organisational structures, role profiles, capability frameworks and accountability models
• Identify capability gaps and partner with HR on skills, learning and workforce development strategies
• Ensure Finance has capabilities for a modern, technology-enabled future, including automation, analytics and business partnering
• Develop and execute transition plans from the current operating model to the future-state organisation
• Support organisational change activities, consultation processes and people transition programmes
• Design service delivery frameworks, shared service models, centres of excellence and ways of working where appropriate
• Establish governance structures, decision-making forums, accountability frameworks and performance management approaches
• Define KPIs, service measures and reporting frameworks to monitor success and drive continuous improvement
• Manage stakeholder engagement across Finance, HR, Technology and the wider business
• Prepare recommendations, insights and decision papers for programme boards, steering committees and senior leadership teams
• Lead implementation of the approved Finance Target Operating Model, overseeing people transitions, governance structures, service frameworks and performance management mechanisms
• Help create a modern Finance organisation that delivers efficiency and supports The Crown Estate's future ambitions

Requirements

• Significant experience designing and implementing Target Operating Models within Finance or other complex corporate functions
• Great understanding of organisational design principles, including operating structures, role design, spans and layers, capability frameworks and accountability models
• Proven experience managing consulting partners and driving high-quality delivery outcomes
• Experience leading large-scale organisational transformation, people transition or redesign programmes
• Excellent knowledge of Finance operating models, processes and future digital Finance capabilities
• Experience developing service delivery frameworks, governance models and performance management structures
• Great stakeholder management skills with the ability to influence senior leaders and build alignment across diverse groups
• Ability to navigate ambiguity and create clarity in fast-paced transformation environments
• Excellent analytical, problem-solving and decision-making skills
• Experience working within shared service, centre of excellence or global delivery environments
• Exposure to ERP or Finance technology transformation programmes
• Experience in workforce planning, capability development or organisational effectiveness initiatives
• Previous experience in management consulting, organisational design or HR transformation roles
• Change management qualifications or experience using recognised methodologies
• Strategic thinking and strong focus on delivery and outcomes
• Ability to constructively challenge stakeholders and external partners
• Collaborative and empathetic approach to organisational change
• Excellent communication and storytelling skills
• Resilience, pragmatism and solutions-focused approach
• Comfort operating in a dynamic transformation environment and managing competing priorities
• Passion for building high-performing organisations

Core Competencies

Demonstrates expertise in designing and implementing Target Operating Models within Finance, focusing on organisational design, capability frameworks, and performance management. Proven ability to lead large-scale transformation initiatives while effectively managing stakeholder engagement and driving high-quality outcomes.

Highest-signal resume keywords

• Target Operating Model Design
• Organisational Design Principles
• Stakeholder Management
• Change Management Methodologies
• Finance Technology Transformation

Hard Skills

• Organisational Design
• Capability Frameworks
• Performance Management Structures
• Service Delivery Frameworks
• Analytical Skills
• Problem-Solving
• Decision-Making
• Workforce Planning
• Finance Operating Models
• Digital Finance Capabilities

Soft Skills

• Stakeholder Engagement
• Strategic Thinking
• Collaboration
• Empathy
• Resilience

Certifications & Qualifications

• Change Management Qualifications

Industry Keywords

• Finance Transformation
• Organisational Effectiveness
• Shared Service Models
• Centre of Excellence
• Governance Structures

Tools & Technologies

• ERP Systems
• Finance Technology