Talent Manager – Operations

• Own end-to-end, high-volume hiring across the Operations function
• Recruit for Complaints, Fraud, Financial Crime, and Customer Operations teams
• Manage a small team of Talent Partners within Operations
• Build repeatable hiring processes that maintain fast-moving pipelines without sacrificing candidate or hiring manager experience
• Partner with leaders and guide stakeholder conversations using data, insight, and empathy
• Adapt recruitment processes as hiring volume and priorities shift
• Use AI and automation to streamline hiring processes
• Develop creative sourcing strategies and identify untapped talent channels and pools
• Use historical data to forecast pipeline needs
• Identify bottlenecks and reshape hiring processes to improve conversion efficiency
• Present a task to the Talent team during the final onsite interview

Requirements

• Previous line management of a small team of Talent Partners while retaining individual contributor responsibilities
• Previous experience hiring Operations roles or managing high-volume recruitment
• Excellent stakeholder management skills
• Ability to build relationships and push back when needed to drive positive business outcomes
• Data-driven approach and comfort using analytics to improve hiring and reporting on processes and outcomes
• Excellent written and verbal communication skills
• Ability to tailor messages, gain buy-in, and build trust at all levels
• Experience adopting AI into everyday workflows
• Experience working in fast-paced scale-up organisations
• Flexibility to support areas outside the core remit
• Right to work in the UK or eligibility for UK visa sponsorship

Core Competencies

Demonstrates expertise in high-volume recruitment for Operations roles, leveraging data-driven insights and AI to enhance hiring processes. Proven ability to manage a team while maintaining individual contributor responsibilities and fostering strong stakeholder relationships.

Highest-signal resume keywords

• High-Volume Recruitment
• Team Management
• Stakeholder Management
• Data-Driven Decision Making
• AI Integration in Recruitment

ATS Optimization Keywords

Hard Skills

• Recruitment Process Optimization
• Sourcing Strategies
• Data Analysis
• Forecasting Pipeline Needs
• Hiring Process Improvement

Soft Skills

• Excellent Communication Skills
• Relationship Building
• Empathy
• Flexibility
• Negotiation Skills

Industry Keywords

• Operations Recruitment
• Talent Acquisition
• Fast-Paced Scale-Up
• Candidate Experience
• Hiring Manager Experience

Tools & Technologies

• AI Tools
• Automation Software