Service Performance & Improvement Specialist in Swindon

• Support small to medium-sized projects using expertise in the end-to-end grants process to continually improve processes
• Ensure up-to-date Operating Procedures, Business Rules, process maps, and training documents support and communicate process improvements
• Assist with facilitating workshops and training
• Provide proactive administrative support for senior meetings, including minute writing
• Support financial issues arising from the Grants Pay Run
• Work with UKSBS to create and update the Grants Pay Run Calendar on the Grants Finance System (GFS)
• Support accurate reporting on scheduled dates by liaising with UKRI Funding Service Senior Managers and the wider Management Team
• Develop and deliver ad hoc reports within agreed timescales
• Use data to identify cross-functional issues and opportunities to improve UKRI performance
• Produce management information contributing to continuous process, procedure, and control improvements
• Act as an escalation point for internal process queries relating to the Grants environment

Requirements

• GCSE level or above/relevant experience
• Good understanding of the end-to-end Grants process
• Proven technical skills across a range of systems including Microsoft software packages and grants processing systems
• Good analytical and problem-solving skills, including ability to extract data from a wide range of systems and provide data analysis
• Experience of stakeholder engagement at all levels and maintaining strong relationships
• Effective written and oral communication skills, including ability to interpret and present information to a wide range of audiences with clear and concise messaging
• Good knowledge of delivering a customer-focused service operation
• Experience of providing project management support for small to medium projects
• Baseline Personnel Security Screening (BPSS) is a pre-condition of employment
• Ability to work in the UK; sponsorship may be required and associated application costs must initially be paid by the applicant

Core Competencies

Demonstrates expertise in the end-to-end Grants process, with strong analytical and problem-solving skills to improve processes and deliver accurate reporting. Proficient in stakeholder engagement and effective communication to support project management and customer-focused service operations.

Highest-signal resume keywords

• End-To-End Grants Process
• Data Analysis
• Stakeholder EngagementProject Management Support
• Microsoft Software Packages

Hard Skills

• Data Extraction
• Process Improvement
• Reporting
• Grants Processing Systems
• Minute Writing

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Effective Communication
• Relationship Management
• Customer-Focused Service

Certifications & Qualifications

• Baseline Personnel Security Screening (BPSS)

Industry Keywords

• Grants Environment
• Operating Procedures
• Business Rules
• Process Maps
• Training Documents

Tools & Technologies

• Grants Finance System (GFS)
• Microsoft Software Packages