Pensions Administrator in Swindon

Responsibilities

• Enrol new joiners into the pension scheme.
• Process pension forms and requests from members, pensioners and employers.
• Update and maintain information in the pension database (e. g., address changes, change of name, change of hours, opt outs, death benefit and partner nominations).
• Calculate pension estimates and awards for retirees, early leavers, redundancy, etc., and, where required, liaise with payroll/employer contacts regarding queries.
• Request and return files to the off-site storage facility.
• Deal with enquiries by telephone, email and in writing from a wide range of people including members, pensioners, solicitors and relatives.
• Liaise with employers and third-party companies for payroll and finance payments.
• Communicate standard pension information to members as required.
• Ensure service level agreements are achieved in the processing of queries and administrative tasks, and that data is processed in line with relevant regulations (e. g., GDPR).

Requirements

• Excellent numeracy and attention to detail.
• Excellent prioritising and self-organisation skills with the ability to plan ahead.
• Ability to follow detailed instructions.
• Ability to work independently and as part of a team.
• Good written and verbal communication skills.
• Competent in the use of Microsoft Office products (Outlook, Excel, Word).
• Experience of working in a customer service environment.
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