- Work as an inspiring manager to ensure Skills Coaches are supported and feel confident in delivering training and assessment.
- Effectively manage and develop your team towards agreed levels of performance / KPIs and to the required standards.
- Ensure all activities continually meet the needs of our learners and be responsible for maintaining the quality assurance of our qualifications.
- Support the Head of Portfolio in planning and delivering a high-quality curriculum and learning experience.
- Ensure resources and training materials give opportunities for Skills Coaches to support their apprentices to be successful.
- Support Skills Coaches with learners at risk and act as a point of escalation to resolve issues and risks with clients.
- Produce IQA and observation feedback reports for your team, identifying areas for improvement and sourcing CPD opportunities.
- Successfully guide Skills Coaches through the requirements of the Assessment Plan for relevant Apprenticeship Standards.
- Work with the Head of Portfolio to manage the relationship with the relevant Assessment Organisation.
- Support the Hiring Manager in recruiting the best coaches for the programmes that you deliver.
- Support with programme reviews where relevant.
Requirements
- Knowledge of Apprenticeship-related regulations, standards and IQA processes
- Knowledge of apprenticeship delivery, and of the role of Skills Coaches/ Tutors.
- Knowledge of the L4 Corporate Responsibility & Sustainability Practitioner standard
- Previous management or supervisory experience
- Strong background in managing high-quality learning programmes
- Have excellent IT skills and relevant technical knowledge.
- A good understanding of using Salesforce would be an advantage
- Communicate effectively with people at all levels from apprentices to the Managing Director, and do so with compassion, maturity and professionalism.
- Exceptional organisational and communication skills
- Ability to work independently/problem-solving
- Be innovative and bring new ideas and drive continuous quality improvement
- Be passionate about helping people start their careers at amazing companies and this inspires you to deliver the best training possible
- Demonstrates commitment to our values and expected behaviours.
Core Competencies
Demonstrates expertise in managing and developing teams of Skills Coaches to deliver high-quality training and assessment aligned with Apprenticeship Standards. Proficient in quality assurance processes and committed to continuous improvement in learning programs.
Highest-signal resume keywords
- Knowledge Of Apprenticeship-Related Regulations
- Management Of High-Quality Learning Programmes
- IQA Processes
- Salesforce Proficiency
- Exceptional Communication Skills
Hard Skills
- Apprenticeship Delivery
- Quality Assurance
- Curriculum Planning
- Performance Management
- Training Material Development
Soft Skills
- Organizational Skills
- Problem-Solving
- Innovative Thinking
- Compassionate Communication
- Team Leadership
Industry Keywords
- Skills Coaches
- Apprenticeship Standards
- Corporate Responsibility & Sustainability Practitioner Standard
- Continuous Quality Improvement
Tools & Technologies
- Salesforce
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Sustainability Professional, Delivery Manager employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
