At a Glance
- Tasks: Provide top-notch support to clients and resolve their issues with expertise.
- Company: Join a dynamic team focused on enhancing client experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with a focus on customer satisfaction.
- Why this job: Make a real difference by helping clients navigate software challenges.
- Qualifications: Fluency in French and strong communication skills are essential.
The predicted salary is between 24300 - 29700 £ per year.
- Provide high-quality post-sales client support and drive a positive client experience
- Handle incoming client support requests
- Respond to and resolve client issues through incident recognition, research, case resolution, escalation, and follow-up
- Act as a subject matter expert on system functionality and customer software usage
- Troubleshoot software issues to identify root causes through research, testing, and replication
- Triage inbound phone and email support issues
- Manage support cases in the Customer Relationship Manager (CRM)
- Communicate case and resolution updates directly with customers in writing or by phone
- Prioritize and elevate tickets to Senior Support Services Specialists and above with detailed supporting documentation
- Ensure service level agreements are met
- Collaborate with upper levels of support and TSA1 team members on resolutions
- Maintain departmental quality and satisfaction metrics
- Advocate for customers by identifying opportunities to educate them on system tools and increase utilization
Requirements
- Fluency in French is required; the role involves specific technical vocabulary in French
- Strong verbal and written communication skills to communicate technical solutions appropriately to customers
- High attention to detail and accuracy
- Customer service orientation and problem-solving mindset
- Ability to work independently and as part of a team
- Strong organizational and time-management abilities
- Ability to learn and work with CRM, ticketing, or case management systems
- Familiarity with service request or ticketing systems is an advantage
- Core Competencies
Demonstrates expertise in post-sales client support, ensuring high-quality service and effective communication in both English and French.
Proficient in troubleshooting software issues and managing support cases within CRM systems while maintaining customer satisfaction metrics.
- Highest-signal resume keywords
- Fluency In French
- Customer Service Orientation
- Strong Verbal And Written Communication Skills
- Problem-Solving Mindset
- Experience With CRM Systems
- ATS Optimization Keywords
- Hard Skills
- Troubleshooting Software Issues
- Incident Recognition
- Case Resolution
- Triage Support Issues
- Service Level Agreement Compliance
- Soft Skills
- Attention To Detail
- Organizational Abilities
- Time-Management Skills
- Ability To Work Independently
- Team Collaboration
- Industry Keywords
- Post-Sales Support
- Client Experience
- Customer Software Usage
- Quality Metrics
- Technical Vocabulary
- Tools & Technologies
- Customer Relationship Manager (CRM)
- Ticketing Systems
- Case Management Systems
- #J-18808-Ljbffr
Support Services Associate, French Speaking employer: Jobtailor
At Jobtailor, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Field Service Scheduler & Customer Liaison, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while enjoying a collaborative culture that values innovation and teamwork. Located in a vibrant area, our company offers unique advantages such as flexible working arrangements and a strong commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Associate, French Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobtailor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobtailor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Services Associate, French Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobtailor:Your cover letter is your chance to shine! Tell us why you want to work at Jobtailor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobtailor!
How to prepare for a job interview at Jobtailor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
