- Support change across TSB through stakeholder engagement and communications
- Collaborate across a wide stakeholder network to support timely and effective communications
- Present communications effectively while keeping the customer journey and experience at the heart of the work
- Maintain content and improve specialist knowledge business area hubs
- Report to and provide support for the Operational Communications Manager
Requirements
- Experience of operational internal and external colleague and customer banking channel processes
- Knowledge of Office 365 applications, particularly Excel, Outlook including mailbox management, and SharePoint
- Ability to work as part of a team
- Excellent written and verbal communication skills
- Strong relationship management skills and ability to build and maintain effective stakeholder relationships
- Planning and organisational skills with strong attention to detail
- Ability to maintain and update SharePoint hub pages
- Capability in publishing straightforward operational communications and updates
- Familiarity with operating within a control- and governance-aware environment
Core Competencies
Demonstrates expertise in stakeholder engagement and effective communication within banking channels, with a strong focus on customer experience and operational processes. Proficient in managing content and maintaining SharePoint hubs while ensuring compliance with governance standards.
Highest-signal resume keywords
- Stakeholder Engagement
- Operational Communications
- Office 365 Applications
- Relationship Management
- Planning and Organisational Skills
Hard Skills
- Operational Internal Processes
- Customer Banking Channel Processes
- Publishing Operational Communications
- SharePoint Management
- Attention to Detail
Soft Skills
- Excellent Written Communication
- Excellent Verbal Communication
- Team Collaboration
Industry Keywords
- Control Environment
- Governance Awareness
- Stakeholder Relationships
Tools & Technologies
- Office 365
- Excel
- Outlook
- SharePoint
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Channel Communications Assistant in Sunderland employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
