SME Consultant

• Manage and grow an SME portfolio across Group Risk (Life, IP, CI) up to 30 lives and Group Healthcare (PMI, Dental, Health Cash Plans) up to 10 lives
• Deliver excellent customer outcomes through proactive account management, renewal consulting, and rate reviews
• Build relationships with clients and providers via telephone, MS Teams, and in-person meetings
• Prepare and deliver employee communications and presentations
• Coordinate with admin/support teams to ensure service standards, smooth workflows, and timely query resolution
• Drive retention and new business income targets
• Identify cross-sell and up-sell opportunities
• Collaborate with Insurance Broking and Employee Benefits teams to shape client solutions
• Conduct peer reviews and ensure work is reviewed where needed
• Adhere to PIB's Code of Conduct and uphold high standards of propriety

Requirements

• A Group Risk background is essential
• Knowledge and experience within Group Healthcare products is a distinct advantage
• Experience in the Employee Benefits sector
• Strong consulting skills
• Excellent questioning, listening, and clear written/verbal communication
• Highly organised with solid administrative capability
• Confidence with MS Word, Excel, PowerPoint, and Outlook
• Comprehensive knowledge of EB products and market trends
• Knowledge of FCA-regulated environments
• Ability to work as a team player in a dynamic setting
• Focus on client outcomes and achieving financial/service targets
• GR1 and IF7 desirable
• Ongoing CPD commitment expected
• Adherence to regulatory requirements and internal policies
• Accurate file maintenance and documentation
• Maintain competency and complete CPD

Core Competencies

Demonstrates expertise in managing Group Risk and Group Healthcare portfolios, with a strong focus on client outcomes, proactive account management, and compliance with regulatory standards. Possesses solid consulting skills and the ability to identify cross-sell and up-sell opportunities while maintaining high service standards.

Highest-signal resume keywords

• Group Risk Management
• Group Healthcare Products Knowledge
• Employee Benefits Experience
• Strong Consulting Skills
• FCA-Regulated Environment Knowledge

Hard Skills

• Account Management
• Rate Reviews
• Employee Communications
• File Maintenance
• Documentation Accuracy

Soft Skills

• Excellent Communication
• Highly Organised
• Team Player
• Proactive Problem Solving

Certifications & Qualifications

• GR1
• IF7
• Ongoing CPD Commitment

Industry Keywords

• SME Portfolio Management
• Customer Outcomes
• Cross-Sell Opportunities
• Up-Sell Opportunities
• Regulatory Compliance

Tools & Technologies

• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook
• MS Teams