- Administer and maintain ServiceNow users, roles, access controls, forms, tables, notifications, service catalogues and workflows
- Monitor platform health, resolve incidents and defects, and support upgrades, patches and regression testing
- Manage development, test and production releases under agreed change controls
- Maintain concise platform, configuration and support documentation
- Design, build, test and deploy ServiceNow solutions using Flow Designer, IntegrationHub, Business Rules, Client Scripts, UI Policies, Script Includes and Scheduled Jobs
- Develop reusable and supportable solutions following ServiceNow standards and minimising customisation
- Produce technical designs, test evidence and release documentation
- Design, build and support integrations between ServiceNow, Salesforce and other enterprise systems using REST/SOAP APIs
- Define data mappings, transformation, authentication, monitoring, error handling and reconciliation
- Troubleshoot integration, synchronisation, performance and security issues with system owners
- Gather and challenge requirements, assess feasibility and translate needs into practical technical solutions
- Explain ServiceNow options, risks and constraints to technical and non-technical stakeholders
- Support platform governance, backlog prioritisation, roadmap planning and knowledge transfer
- Combine platform ownership, development, operational support and stakeholder engagement
- Report to Jason Gopaul
Requirements
- Strong enterprise ServiceNow administration, configuration and development experience
- Strong ServiceNow development experience using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies and Script Includes
- Experience with REST/SOAP APIs, webhooks, IntegrationHub, MID Server, JSON/XML, OAuth and secure authentication
- Knowledge of ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalogue and CMDB
- Experience across requirements, design, testing, deployment, troubleshooting, documentation and stakeholder communication
- ServiceNow CSA, CAD or relevant CIS certification is desirable
- Experience with ATF, Agile delivery and code review practices is desirable
- Exposure to ITOM, Discovery, Service Mapping, CSM, Performance Analytics, Service Portal or UI Builder is desirable
- Integration experience with Salesforce, Azure and Active Directory is desirable
- All applicants must have the right to work in the territory to which the role relates (UK & EU)
- Sabio Group is unable to offer sponsorship on any advertised roles
Core Competencies
Demonstrates strong expertise in ServiceNow administration, configuration, and development, with a focus on building and supporting integrations using REST/SOAP APIs. Proficient in ITSM processes and capable of translating complex requirements into effective technical solutions while engaging with both technical and non-technical stakeholders.
Highest-signal resume keywords
- ServiceNow Administration
- JavaScript Development
- REST/SOAP API Integration
- ITSM Processes Knowledge
- ServiceNow CSA Certification
ATS Optimization Keywords
Hard Skills
- ServiceNow Configuration
- Flow Designer
- Business Rules
- Client Scripts
- UI Policies
- Script Includes
- IntegrationHub
- MID Server
- JSON/XML
- OAuth
Soft Skills
- Stakeholder Communication
- Requirements Gathering
- Problem Solving
- Documentation
Certifications & Qualifications
- ServiceNow CSA
- ServiceNow CAD
Industry Keywords
- ITSM
- Incident Management
- Change Management
- Service Catalogue
- CMDB
- Agile Delivery
Tools & Technologies
- ServiceNow
- Salesforce
- Azure
- Active Directory
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ServiceNow Developer/Administrator employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
