- Deliver infrastructure, cloud, and modern workplace projects across a diverse customer base
- Design and implement secure, scalable IT solutions aligned with customers' business objectives
- Build trusted customer relationships as a strategic technical advisor
- Review customer environments and identify improvements to performance, resilience, security, and user experience
- Lead cloud adoption and infrastructure modernisation projects, including Microsoft 365, Azure, and hybrid environments
- Maintain customer environments in line with Cyber Essentials best practices
- Act as the final technical escalation point for complex infrastructure and support issues
- Own major technical incidents and change requests through successful completion
- Mentor and support Service Desk engineers
- Collaborate across Professional Services, Service Delivery, and Account Management
Requirements
- Extensive hands-on experience across Microsoft technologies, including Microsoft 365, Azure, Entra ID, Intune, Microsoft Defender, Active Directory, and Exchange Online
- Strong experience with Windows Server, Hyper-V, VMware, SQL, AWS, hybrid infrastructure environments, and backup and disaster recovery solutions
- Good understanding of LAN/WAN, VPN, firewall, switching and routing, wireless networking, co-location, and hybrid environments
- Experience gathering diagnostic information and performing root cause analysis
- Ability to research multiple data sources and provide detailed and accurate analysis
- Understanding of security concepts and frameworks relating to Cyber Essentials and ISO2701
- Accurate and effective verbal and written communication
Core Competencies
Demonstrates expertise in delivering secure and scalable IT solutions using Microsoft technologies, including Microsoft 365 and Azure, while maintaining compliance with Cyber Essentials best practices. Proven ability to lead cloud adoption projects and mentor technical teams to enhance customer environments and user experiences.
Highest-signal resume keywords
- Microsoft 365
- Azure
- Cyber Essentials
- Windows Server
- Root Cause Analysis
Hard Skills
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Defender
- Active Directory
- Exchange Online
- Hyper-V
- VMware
- SQL
- Backup Solutions
- Disaster Recovery
Soft Skills
- Verbal Communication
- Written Communication
- Customer Relationship Management
- Mentoring
Certifications & Qualifications
- ISO2701
Tools & Technologies
- LAN/WAN
- VPN
- Firewall
- Switching and Routing
- Wireless Networking
- Co-location
- Hybrid Environments
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Senior Project Engineer, Cloud & Infrastructure employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
