At a Glance
- Tasks: Lead incident response and develop a robust incident management framework.
- Company: Join a forward-thinking company focused on operational resilience.
- Benefits: Competitive salary, career growth, and opportunities to work with cutting-edge technology.
- Other info: Dynamic role with strong relationships across teams and third-party providers.
- Why this job: Make a real impact by enhancing incident management and operational resilience.
- Qualifications: 7+ years in incident management and a degree in IT or related field.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Own, develop, and continuously evolve a robust and effective incident management framework across the organisation. Lead incident response across the business, coordinating internal teams and third-party providers to restore service quickly. Establish strong, consistent communication practices and act as a central point of control during incidents. Support the maintenance and evolution of operational resilience capabilities, including disaster recovery and business continuity governance. Report to senior leadership, including ExCo and Board, on incident performance, resilience posture, and emerging risks. Drive post-incident oversight, ensuring root cause analysis is completed to a high standard. Build and maintain strong relationships with Optomany’s outsource customers, third-party providers and partners.
Requirements
- 7+ years experience leading incident management or major incident response within a mission-critical, always-on environment.
- A sound understanding of Regulatory Outsource Landscape preferred.
- Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent practical experience).
- Proven experience operating within payments ecosystems, with strong exposure to issuer/acquirer interactions and transaction lifecycles.
- Strong understanding of ITIL practices (Incident, Problem, and Change Management).
- Strong technical understanding of: Distributed systems, APIs, and cloud-based platforms; Monitoring, alerting, and observability tooling.
- Familiarity with industry-standard tooling (e.g. ServiceNow, PagerDuty, Opsgenie, Jira Service Management, Splunk).
- Multi-Lingual (German) is a preference but not essential.
