At a Glance
- Tasks: Be the go-to person for customer queries and support legal/compliance tickets.
- Company: Join a forward-thinking company focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and AI tools.
- Why this job: Make a real difference by advocating for customers and shaping their experience.
- Qualifications: 7+ years in customer-facing roles, preferably in finance or fintech.
The predicted salary is between 50000 - 70000 £ per year.
- Overview
- Be the primary respondent on inbound questions across support and legal/compliance tickets
- Triage with judgement
- Reduce ticket volume by going to the root cause
- Support building the AI-first toolkit
- Be the internal voice of the customer
- Set the tone and standards for how Odin shows up to customers
Requirements
- At least 7 years of experience in customer-facing operational roles
- Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus
- You’re calm and clear under pressure
- You think in systems
- You’re tool-first and AI-fluent
- You can write really well
- ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.
This feature helps candidates tailor their applications more effectively.
- Soft Skills
- calm under pressure
- clear communication
- judgment
- system thinking
- customer advocacy
- writing skills
- #J-18808-Ljbffr
We think you need these skills to ace Senior Customer Support Associate
Customer Advocacy
Clear Communication
Calm Under Pressure
Judgment
System Thinking
Writing Skills
AI Fluency
