- Manage servicer client relationships
- Engage with clients' executives, line managers, and staff across various functional areas
- Collect, analyze, and synthesize client-provided data
- Propose new rankings or recommend changes to existing rankings
- Prepare committee presentations reflecting servicer capabilities compared to peers
- Ensure accurate and timely release of rankings
- Write and publish ranking rationales, press releases, full analyses, market commentaries, and industry reports
- Collaborate with publishing, operations, communications, and marketing functions
- Maintain internal systems and databases supporting the rankings process
- Adhere to internal quality measures and improve operational efficiencies
Requirements
- 3+ years of relevant experience in residential or commercial loan servicing, mortgage administration operations, arrears and collections, audit, finance, research, accounting, mortgages, or commercial or consumer credit
- Strong written and verbal communication and presentation skills
- Ability to influence stakeholders across a global, multicultural environment
- Analytical and problem-solving skills
- Ability to prioritize competing tasks, meet deadlines, and maintain data accuracy
- Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
- Demonstrated client relationship management skills
- Ability to deliver high-quality work consistently
- Willingness and ability to travel
- Fluent English required
- Bachelor's degree or equivalent required
- Advanced Excel skills and experience incorporating AI tools into analysis preferred or helpful
- Experience collaborating with cross-functional teams, including RMBS, CMBS, or other ratings teams, preferred or helpful
- Master's degree or professional certification such as CFA highly valued
Core Competencies
Demonstrates strong client relationship management and analytical skills, with a focus on delivering high-quality work in residential or commercial loan servicing. Proficient in data analysis and presentation, with the ability to influence stakeholders in a multicultural environment.
Highest-signal resume keywords
- Client Relationship Management
- Data Analysis
- Microsoft Office Proficiency
- Strong Communication Skills
- Experience in Loan Servicing
Hard Skills
- Data Analysis
- Loan Servicing
- Mortgage Administration
- Financial Analysis
- Advanced Excel Skills
Soft Skills
- Analytical Skills
- Problem-Solving Skills
- Presentation Skills
- Ability to Influence Stakeholders
- Time Management
Certifications & Qualifications
- Bachelor's Degree
- Master's Degree
- CFA Certification
Industry Keywords
- Residential Loan Servicing
- Commercial Loan Servicing
- Arrears and Collections
- Audit
- Consumer Credit
Tools & Technologies
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- AI Tools
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Senior Analyst – EMEA Servicer Evaluations employer: Jobtailor
As a Client Services Coordinator at our dynamic company, you will thrive in a supportive work culture that prioritises employee growth and development. We offer comprehensive training, opportunities for advancement, and a collaborative environment where your contributions are valued. Located in a vibrant area, our team enjoys a healthy work-life balance and the chance to engage with diverse clients, making every day rewarding and meaningful.
