Salesforce Administrator – Business Systems Manager

• Administer Salesforce, Campaign Monitor, and related business systems, managing users, permissions, security, and access controls




• Oversee data governance, retention, and platform compliance standards




• Monitor platform performance and maintain configuration best practices




• Design, build, and maintain Salesforce functionality, including automation, custom objects, validation rules, and page layouts




• Deliver scalable technical solutions aligned with business requirements and Salesforce best practices




• Establish and maintain development, configuration, and naming standards




• Partner with stakeholders to understand business needs, challenge assumptions, and identify process improvement opportunities




• Translate requirements into practical Salesforce solutions and provide technical design input




• Advise on platform capabilities and sustainable solution design




• Administer, monitor, and support Salesforce integrations with finance, fundraising, events, giving, and communications systems




• Troubleshoot integration and data synchronisation issues




• Collaborate with the Head of CRM on new system integrations




• Act as the Salesforce point of contact for FormAssembly and Conga




• Support platform administrators with user access, configuration, and operational issues




• Monitor and improve data quality, accuracy, consistency, and integrity




• Develop reports and dashboards to identify data issues, discrepancies, and reporting needs




• Support financial reporting and reconciliation with Finance and Fund Development teams




• Provide Salesforce support, troubleshooting, and issue resolution




• Deliver user training, guidance, and documentation




• Support change management for new processes and system enhancements




• Maintain documentation of platform changes, configurations, and development decisions




• Identify opportunities to enhance business processes and Salesforce functionality




• Coordinate user acceptance testing with business stakeholders




• Assist with release and deployment activities under CRM governance processes




• Ensure changes are documented, tested, approved, and ready before production release

Requirements

• 2–5 years of hands‑on Salesforce administration experience




• Experience administering Salesforce in an organisation with multiple connected systems and integrations




• A track record of working directly with business stakeholders to gather requirements and deliver practical solutions




• Experience with Salesforce Nonprofit Success Pack (NPSP) is required or strongly preferred, including the household account model, TDTM (Trigger-Driven Trigger Management), donation and recurring gift management, and data import tooling




• If you haven't administered NPSP directly, ability to pick up new platform configurations quickly and confidently in practice




• Salesforce Certified Administrator certification




• Familiarity with connected tools such as Form Assembly, Conga, and Campaign Monitor is a nice‑to‑have, not a requirement

Core Competencies

Demonstrates expertise in Salesforce administration, including managing users, permissions, and integrations, while ensuring data governance and compliance. Capable of translating business requirements into effective Salesforce solutions and providing user training and support.

Highest‑signal resume keywords

• Salesforce Administration




• Salesforce Nonprofit Success Pack (NPSP)




• Data Governance




• Integration Management




• Salesforce Certified Administrator

Hard Skills

• Salesforce Functionality Design




• Automation Development




• Custom Object Management




• Validation Rules Implementation




• Data Quality Monitoring




• Report and Dashboard Development




• User Acceptance Testing




• Troubleshooting Integration Issues




• Configuration Best Practices




• Change Management Support

Soft Skills

• Stakeholder Collaboration




• Process Improvement Identification




• User Training and Documentation

Certifications & Qualifications

• Salesforce Certified Administrator

Industry Keywords

• Data Retention




• Platform Compliance Standards




• Connected Systems




• Household Account Model




• Donation Management




• Recurring Gift Management




• Data Import Tooling

Tools & Technologies

• Salesforce




• Campaign Monitor




• FormAssembly




• Conga