Sales Support Coordinator

Responsibilities

• Provide proactive support to the Sales team assisting in identifying, shaping and delivering the most appropriate solutions for customers by contributing to pipeline progression, quotation preparation and contract management activities.
• Coordinate end-to-end sales processes, including order management, contract administration, renewals and service changes whilst maintaining accurate and up-to-date customer and sales records.
• Manage the administration and coordination of customer installation and service delivery tasks, working with internal teams, suppliers and partners to ensure delivery is on time and billing is completed as scheduled.
• Provide support to Account Managers for all customer services to remain in contract, proactively manage renewals, re-costing and support agreements and identify opportunities for upsell or service optimisation.
• Provide first-line support to enterprise business customers, triaging issues and coordinating resolution through appropriate internal teams.
• Produce accurate management information (MI), assist with sales reporting and pipeline updates.
• Contribute to the achievement of team KPI’s and revenue targets.
• Identify and resolve issues or delays that may impact delivery or customer satisfaction.
• Effectively plan, prioritise and manage workload to meet deadlines and business objectives, ensuring high standards of accuracy and service delivery.

Requirements

• Proven experience in sales support, customer service, account coordination or project coordination role.
• Strong understanding of sales processes and customer lifecycle management.
• Experience supporting Account Managers or sales teams in a corporate or B2B environment.
• Commercial awareness with the ability to identify risks and opportunities within customer accounts.
• Excellent communication skills, both written and verbal, with the ability to engage confidently with business customers.
• Strong listening and interpersonal skills to understand and interpret customer requirements.
• High level of numeracy and analytical capability, with attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Collaborative team player with a proactive and solution-focused approach.
• Knowledge of JT’s business product portfolio.