Sales Operations Manager

• Own the operational rhythm and business performance management of the EMEA Education business
• Act as strategic partner to the Head of Sales, EMEA Education, providing insights, recommendations, and operational mentorship
• Drive forecasting accuracy and accountability through pipeline inspection, data quality standards, and reporting governance
• Build scalable, repeatable processes that improve seller efficiency and drive business growth
• Deliver sales analytics, performance reporting, forecasting, and executive-ready narratives
• Own weekly, monthly, and quarterly business outlook processes from rep level through global outlook calls
• Surface pipeline risks, coverage gaps, execution issues, trends, opportunities, and performance gaps
• Support operating plan execution and track performance against quarterly and annual business goals
• Establish pipeline inspection cadences, governance processes, and seller accountability
• Ensure CRM and pipeline data quality, including opportunity accuracy, stage management, close dates, amount integrity, and next-step compliance
• Build and continuously improve operational processes, remove manual work, and drive automation through Agentic AI
• Build standard operating procedures and governance frameworks across regions and teams
• Lead operational initiatives improving visibility, accountability, and decision-making
• Support territory planning, quota setting, compensation queries, and annual planning
• Partner with global and regional teams to align operational execution with strategic priorities
• Drive adoption of tools, systems, and operating rhythms
• Partner with the Analytics team on moving onto one system, defining reporting and forecasting requirements, and driving commercial adoption
• Use agents and automation to maintain clean commercial data and surface risk

Requirements

• Strong business insight, analytical capability, operational excellence, and customer management skills
• Ability to influence senior leaders
• Ability to prioritize activities that drive business goals
• Ability to identify trends, bottlenecks, growth opportunities, and risks
• Ability to own outcomes through completion
• Experience with sales operations, business performance management, and forecasting
• Experience with pipeline inspection, CRM data quality, reporting governance, and forecasting accountability
• Experience building scalable, repeatable operational processes and standard operating procedures
• Experience driving automation through Agentic AI, agents, and automation
• Experience with territory planning, quota setting, compensation queries, and annual planning
• Experience partnering with Analytics teams on reporting and forecasting requirements
• Ability to partner effectively with cross-functional teams including Sales, Channel Sales, Finance, GTM, Enablement, and Compensation
• Ability to work across EMEA and represent EMEA on global outlook calls

Core Competencies

Demonstrates strong business insight and analytical capability to drive operational excellence and customer management. Proficient in sales operations, forecasting, and building scalable processes to enhance business performance across EMEA.

Highest-signal resume keywords

• Sales Operations
• Business Performance Management
• Forecasting Accountability
• Pipeline Inspection
• Operational Excellence

ATS Optimization Keywords

Hard Skills

• Data Quality Standards
• Performance Reporting
• Sales Analytics
• Standard Operating Procedures
• Automation Through Agentic AI
• Territory Planning
• Quota Setting
• Compensation Queries
• Forecasting
• Reporting Governance

Soft Skills

• Influencing Senior Leaders
• Prioritization
• Identifying Trends
• Cross-Functional Collaboration
• Customer Management

Industry Keywords

• EMEA Education
• Business Growth
• Operational Rhythm
• Executive-Ready Narratives
• Pipeline Risks

Tools & Technologies

• CRM Systems
• Agentic AI