At a Glance
- Tasks: Provide face-to-face support and help customers with their banking needs.
- Company: Join a leading financial services group with a focus on customer care.
- Benefits: Competitive pay, career progression, and a supportive team environment.
- Other info: Opportunities to progress into various roles within the company.
- Why this job: Make a real difference in people's lives by helping them manage their finances.
- Qualifications: 12 months of customer service experience and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Start your journey in one of our branches, providing face-to-face support to customers.
- Handle some everyday banking tasks, helping people through important moments — offering reassurance, guidance and practical support.
- Recognise opportunities to connect customers with the right products and services.
- Promote and support our digital services, helping customers use online and mobile banking independently.
- Progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video, or social media.
Requirements
- A minimum of 12 months customer service experience
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers\' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers\' needs are met.
- #J-18808-Ljbffr
We think you need these skills to ace Customer Support in Rochdale
Customer Service Experience
Relationship Building
Empathy
Integrity
Problem Resolution
Commitment to Customer Satisfaction
Collaboration
