At a Glance
- Tasks: Lead and inspire teams to ensure timely repair and maintenance of water services.
- Company: Join Severn Trent, a company dedicated to customer service and environmental care.
- Benefits: 28 days holiday, annual bonuses, pension scheme, and dedicated training opportunities.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while building a rewarding career.
- Qualifications: Proven leadership skills and experience in customer-focused environments.
The predicted salary is between 40000 - 50000 £ per year.
Working within our growing and developing Customer Network Operations department we have a new opportunity to join the team as a R&M Team Manager. Within this role you’ll predominantly be managing operational frontline teams. You will need to manage resources, support the timely delivery of repair and maintenance activities and you’ll aim to ensure that our customers receive a constant supply of good quality drinking water and excellent customer service.
You’ll be involved in numerous daily activities from engaging with the team, driving performance across the day (aiming to meet our ODI performance targets), delivering schedules of work and minimising job suspends and rejects. Furthermore, you will ensure that customer promises are delivered and any disruptions are minimised and that we are cost effective - all with a CMEX (our Customer performance measures) perspective in mind.
Your key accountabilities in helping us will be:
- You will ensure that all work on the clean water network (pipework) in your area of control is carried out in a manner whereby: No-one gets hurt (employee, contractor or member of the public) as a result of the work we do, our people are supported by excellent performance management, all leaks are fixed as quickly as possible, within 24 hours, in accordance with required standards and timeframes and we reduce the number of water supply interruptions on our network and improve our speed of response to these events.
- Even though we will be competitive with our contractors, delivering value for money for our customers you will also work in partnership with our contractor partners, business partners and Trade Union colleagues, using varying levels of stakeholder management.
- You will communicate daily with your teams, sharing team performance and working collaboratively to lead performance improvement and sustainability through Comm Cell and continuous improvement processes.
- You will work closely with the Scheduling teams, 24/7 dispatch, Network Control and internal and external stakeholders and customers to ensure workflows and we provide a seamless repair.
We are seeking an individual who has a proven track record in managing, leading and inspiring teams in a pressured customer focused environment. Having good interpersonal and communication skills will be vital to ensure good relationships are built with all internal and external stakeholders and ensure the job is completed effectively. It would be advantageous if you have previous knowledge and experience of Distribution Networks as well as technical understanding of the repair and maintenance water distribution network and associated support activities.
Within this role you will work closely with the Scheduling teams, 24/7 dispatch, Network Control and internal / external customers to ensure workflows and we provide a seamless repair. You will be required to take part in a standby rota to ensure 24/7 cover and travel across the region will be required, therefore you must have a full UK drivers’ licence.
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:
- 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
StudySmarter Expert Advice🤫
We think this is how you could land R&M Team Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Jobtailor and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Jobtailor!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Jobtailor keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace R&M Team Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Jobtailor:This is your chance to really connect with the team at Jobtailor. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Jobtailor
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Jobtailor.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Jobtailor that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Jobtailor. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
